Business leaders can learn a lot from children. 3C Contact Services, the leading provider of outsourced call center solutions, tells their clients that they shouldn’t dismiss the example that kids can provide.
Young children have a lot in common with business leaders: they’re bold risk takers, ask questions, learn, and pass their knowledge onto others. And how often have you seen a child’s mannerisms change once they start playing? Put a cape or mask on them and they become their favourite superhero, someone who is confident and sure of themselves.
Similarly, the belief that you can be whoever you want or accomplish anything is something that business leaders can learn from. Too often, people in any industry end up jaded, with each day becoming a chore. However, if you take cues from kids and approach each day like it’s a new beginning, this will only help you to further accomplish your goals.
In addition to this advice, 3C also has the following five tips for business leaders:
As we grow, we forget the confidence we felt as children. Don’t be afraid to challenge the status quo or take a risk. While 3C Contact Services tells its partners to carefully consider the risks, the leap of faith you would have taken as a child may often end up serving your business as well.
Source:
Immen, W., “What leaders can learn from kids,” The Globe and Mail, April 30, 2010; http://www.theglobeandmail.com/report-on-business/careers/career-advice/what-leaders-can-learn-from-kids/article4189358/.
Customer retention is one of the biggest challenges businesses face. In a time where customer…
While many businesses use call centers for their regular customer service, some of these same…
The world is changing and so are customer demands. With more and more people expecting…
Power words are an important tool in customer service interactions. They can be used across…
As more and more businesses are looking to edge out their competition, the concepts of…
Are you looking for ways to provide exceptional customer satisfaction? With the right tools and…