Business Process Outsourcing

Business Process Outsourcing

Business Process Outsourcing (BPO) provides a comprehensive management solution for businesses that want to outsource their customer service to a third-party organization. Here’s how both your front-office and the back-office functions can be improved with the tailored solutions offered by 3C Contact Services.    

What Is Business Process Outsourcing (BPO)?

Outsourcing services to a professional third-party company is considered an essential catalyst for businesses of all industries. By outsourcing customer and employee services to a third party, your company can focus on growth instead of day-to-day operations, avoiding the risk of becoming stagnant.  

There are three types of BPO services: onshore (domestic) outsourcing, offshore outsourcing, and nearshore outsourcing. Subcontracting a company to handle your business’s basic operations is a cost-effective method to lower overhead costs while boosting sales and improving customer satisfaction.

Why Choose 3C Contact Services for BPO?

Our expertise covers a wide array of BPO services with an emphasis on a commitment to customer satisfaction and quality. We are focused on utilizing advanced technologies to improve all aspects of your customer needs. We work closely with our clients to ensure quality service through consistency and dedication.

Through teamwork and accountability, 3C Contact Services delivers superior customer service and, as a result, has become the go-to source for BPO services. With each program designed and tailored to your business’s needs, we can create the best plan that is both flexible and transitional.

Our BPO Services

Through 3C Contact Services’ business process management programs, we offer first-person communication with your clients. Our proven services are customized to meet your business goals in this ever-changing market.

  • Customer Service Outsourcing: We handle all types of customer service calls, specifically inquiries, concerns, issues, and complaints. Our friendly and knowledgeable team is well-versed in your products/services to provide your customers with world-class service.
  • Technical Support Outsourcing: With our efficient and knowledgeable IT team, we can manage all issues your customers may have involving installation errors, glitches, and other setbacks related to your products.
  • Sales Outsourcing: To improve sales, we use innovative technology to analyze your customers’ needs and current trends. Market research and lead generation are vital tools we use in conjunction with our outbound and/or inbound services.
  • Back-Office Outsourcing: The tasks of payroll, record maintenance, compliance, IT services, and HR initiatives can be collectively managed by our team. Settlements and clearances can take up a lot of time—let us handle your back-office tasks.
  • Lead Generation Outsourcing: Developing quality leads is crucial to retain and obtain customers within any business sector. We monitor leads and build relationships you’re your customers to gain insight into their potential interests.
  • Appointment Setting Outsourcing: Once leads have been discovered, our team can handle appointment setting and appointment reminders. This saves your sales and marketing teams time, money, and energy.
  • Data Entry Outsourcing: With our data entry programs, we offer comprehensive data management solutions, including customer surveys, bulk orders, subscription orders, and other vital information for data analysis.
  • Market Research Outsourcing: Our experienced team can uncover and/or follow patterns within your business’s framework that will help to improve the success of your business within your unique market.

Industries We Serve

  • Retail/E-commerce
  • Healthcare
  • Real Estate
  • Financial Services
  • Insurance
  • Market Research
  • Direct Response
  • Telecommunications

How Our BPO Process Works

As no two businesses are alike, 3C Contact Services offers an initial consultation to discuss your unique needs and how our tailored solutions can meet your expectations. Once terms and conditions are agreed upon, a master service agreement (MSA) or a service-level agreement (SLA) is created to outline the terms of the contract.

Our services do not end there. Throughout the agreement, you will be kept abreast at all times, will be able to track all sectors, and will have a direct link with your assigned team. We provide ongoing support and offer continuous feedback to ensure all stakeholders within your business are involved. Adaptation and amendments are part of our services to support your business’s growth.

Benefits of Partnering with 3C Contact Services for BPO

At 3C Contact Services, we are dedicated to providing enhanced customer service to improve your business’s efficiency. Our highly trained employees manage all of your customers’ needs and our cost-saving measures allow you to focus on growing your business without compromising on customer loyalty.

We offer flexibility for your sales, marketing, and HR teams through our innovative technologies. We understand the importance of utilizing advanced technologies such as artificial intelligence (AI), automation, and machine learning (ML) to establish an accurate overview of your business needs, create detailed reports, and improve financial forecasting.

3C Contact Services provides ongoing training to our team members, ensuring you have exclusive access to the top talent within the industry. Outsourcing your BPO services to a highly skilled team of professionals provides more cost-savings to our clients. It reduces overhead costs, software fees, and office rental fees.

All of these resources along with our quick-change responses and risk management programs provide your business with the opportunity to gain an advantage over your competitors.

Get Started with 3C Contact Services Today!

If you are ready to take your business to the next level with professional services for your BPO needs, rely on the expertise of 3C Contact Services. Our customer service outsourcing programs have allowed us to become one of the leading call centers in North America.

Contact us today to discuss how we can tailor our programs to exceed your business goals!