Outbound Contact Center Solutions 3CContact Services 2016-09-15 12:06:51 Not Assigned
Outbound Call Centre Solutions | Outbound Call Centre Solution in US & Canada

Outbound call center solutions are one of the most effective ways to grow a business and improve your company’s reputation.

When it comes to making change with your business, passive solutions will not suffice. You need to take action, and that includes with your call center solutions. Outbound call center solutions don’t just help your company’s growth—they actively create it.

3C Contact Services is a premier outbound call center in Canada that can provide effective, targeted solutions that can raise your company’s reputation, increase your sales, and market your brand to a wider range of customers. We offer many outbound BPO solutions, including win-back campaigns, welcome calls, inside sales, cross-selling/upselling, and loyalty programs, all of which can create sales, increase customer satisfaction, and raise your company’s bottom line.

As a professional provider of outbound call center solutions in Ontario, 3C Contact Services has trained, dedicated sales agents who can handle the needs of any business, company, or industry. Our trained call center agents can provide dedicated solutions that are tailored to your business needs and optimized to provide maximum results. We work with you to identify the right solutions that will have an impact. Using our expertise, trained professionals, and cutting-edge technology, 3C Contact Services can get proven results for your business.

If you are looking for an outbound call center in the U.S., 3C Contact Services can provide you with better results at a competitive rate.

Some of the Areas We Serve

  • U.S
  • Canada
  • Mexico
  • Russia
  • Korea
  • Vietnam
  • Italy
  • Costa Rica
  • Dominican Republic
  • India

Call 3C Contact Services at 1-888-353-2335 today for the right outbound call center solutions that can make a difference for your business.

Our Outbound Call Center Solutions

 

Customer Loyalty Programs

If your customers are happy, they’re more likely to be loyal, spend more, and let family and friends know they’re satisfied, both online through social networks such as Facebook and Twitter and face to face.

It is also far more cost-effective to retain customers. A common business statistic states that it is five times more profitable to spend your marketing budget on holding on to your best customers than it is to acquire new ones. Maintaining customer loyalty should be a priority for every business owner.

Customer loyalty is as old as business itself. However, it is now more important than ever to understand how vital social media and digital channels are to customer loyalty. Loyalty programs can be administered online, meaning that reaching out to customers through the Web and mobile platforms is critical for every business.

3C is at the forefront of digital customer loyalty programs. We work closely with our clients to design loyalty programs using the latest platforms so they hold on to their valued customers and generate higher revenue.

 

Our highly trained agents will represent your brand in a way that builds customer loyalty.

3C also offers custom solutions that are specifically geared to your needs. Call the 3C Contact Services team at 1-888-353-2335 for more information on our loyalty programs.

Welcome Calls Solutions

While gaining new customers is valuable, it is three times more expensive to win a new customer than it is to build the relationship with an existing one. Building a relationship with an existing customer through relationship marketing is, surprisingly, one of the most underused channels.

Many organizations may not be aware that forming a direct relationship with a client has long-term benefits. E-mail is a popular channel, but let’s face it: it’s a bit impersonal. In contrast, person-to-person contact brings that personal touch and has a far greater chance of success.

A welcome call to a new client is a great way to start your relationship with them and build loyalty, as well as an excellent way to gain feedback that will help to further build your business.

Here are just a few examples of how welcome calls can be useful:

  • Aside from welcoming new clients, they also thank them for their business
  • Getting to know customers provides additional information with which to increase their business
  • The personal touch makes clients feel like a valued part of your business
  • Taking a personal approach is essential for building customer loyalty
  • It’s a great way to find out if there are any areas of concern for the client and how they can be improved
  • They provide a means of obtaining valuable insight so that any issues can be resolved before the customer expresses any dissatisfaction
  • They ensure clients are aware of offer availability and how to make further purchases
 

As a business owner, you’re doubtlessly aware of the value of a welcome call. However, you’re busy with day-to-day operations and may not have time for them; that’s where 3C Contact Services enters the picture. We will contact your new and existing clients on your behalf and provide you with the means to effectively maximize your customer databases.

For more information on our welcome call solutions, contact 3C Contact Services at 1-888-353-2335.

Winback Lost Customer

In today’s highly competitive marketplace, you may only have clients for a short time. If so, you may just be looking for ways to bring those valued customers back. Let 3C Contact Services help you return your clients to the fold with our “winback” campaigns. Our accomplished team of telemarketers uses its proven track record to bring clients back to the table. We will work closely with you and become representatives for your organization, presenting the same values and ethos that are an essential part of your business to your former clients. It is this adaptability that has made our team experts in winback campaigns.

The winback customer is the most valuable customer your business has. They have tried your competitors and want to go back to the best—namely, you. An effective winback campaign has both short- and long-term benefits. Bringing a client back will provide a sales boost and sustained sales for years to come, adding to your customer base.

With our proven track record of performing successful winback campaigns for several major companies, we have developed effective programs for bringing back your former clients and convincing them to commit to you.

 

A successful winback campaign has other advantages. Not only does it bring your valued former customers back, but it also gives you the chance to examine why they left in the first place and improve your business to prevent further losses in the future. We provide state-of-the-art tools and reports that effectively provide data that can be issued for the improvement of your business.

For more information on winback campaigns, call 3C Contact Services at 1-888-353-2335.

Inside Sales Solutions

When you work with 3C, our inside sales agents will act as your sales partner.

If you want your inside sales, or telesales, to be at their most effective, you must incorporate them effectively with every aspect of your sales program.

3C’s inside sales agents will work as part of your sales team to ensure your sales machine runs smoothly. That’s because we share the same goals: to reduce sales costs, increase the bottom line, raise sales capacity, and obtain a return on your business’ investment.

If your strength is face-to-face-selling, why not let 3C’s agents serve as your sales partners? They will set up appointments, follow up on calls, close existing sales, and even generate further leads. We will provide all these solutions with minimal overhead and no internal staffing or human resources.

 

Our inside sales solutions provide an advantage during periods of peak activity or you can build up your sales team exclusively with our expert inside sales agents.

Call 3C Contact Services at 1-888-353-2335 to learn more about our inside sales solutions.

Cross-Selling and Upselling

Your current customers are happy and you have excellent support in place. So what’s next? Selling more to those happy customers! 3C’s inside sales solutions can help you to build on this.

You will have already built a list of loyal customers, and you know what your customers want and need thanks to our qualified agents.

Our proprietary sales process and our professional inside sales agents will segment your customer list into different product categories and approach your current customers about add-ons, upgrades, enhancements, and more.

Let 3C handle these easy-to-close add-on sales, allowing your staff to focus on more important facets of your business.

Call the 3C Contact Services sales team at 1-888-353-2335 to learn more about our cross-selling and up selling solutions.