Live Customer Service
As your value-added partner, 3C will handle all your customer service calls orders. We seamlessly combine toll-free customer service with professional order-taking solutions. Our highly trained agents handle important calls with a sense of professionalism and courtesy for all queries, including everything from sales to any frequently asked questions your customers may have.
Our toll-free customer service offers a number of benefits, including:
- Improving your customers’ experience, leading to greater satisfaction and loyalty
- Increasing solution efficiency by resolving the first call quickly
- Offering a dependable, low-risk investment for professional solutions and technology
- Allowing you to save time and focus on business strategy and core competencies
To learn more about our toll-free customer service solution, call 3C Contact Services at 1-888-353-2335.
It goes without saying that retaining customers in today’s highly competitive economic environment is important. It’s common business sense that keeping existing customers is highly cost effective.
What Is Customer Retention?
Put simply, customer retention is holding on to existing customers so they won’t take their business to a competitor. If you want to hold on to your customers, you have to find a way to retain them from the first call and right through your entire relationship with them.
What Are The Benefits Of Customer Retention?
With professional customer retention solutions, you can:
- Increase your organization’s revenue
- Lower the cost of customer acquisition
- Increase referrals from existing customers
Call our sales team at 1-888-353-2335 to learn more about how 3C can help to improve your customer retention rates.
E-Mail Response Management
When a customer sends an e-mail, they expect it to be answered in an efficient manner, making it important that you reply to their message quickly. 3C’s e-mail response solution manages e-mails from customers to ensure that they are answered quickly, accurately, and with the appropriate response.
We can integrate 3C’s e-mail response with your current sales strategy and phone support in the following ways:
- Personalized and immediate response to e-mails
- Product/solution differentiation for your brand through an enhanced customer experience
- Increased brand loyalty resulting in greater online and offline sales
- Effective handling of inquiries, supported by set escalation processes to ensure quick resolutions
Call 3C Contact Services at 1-888-353-2335 to learn more about e-mail response.
Surveys And Customer Contact
If you’re wondering what your customers think of your business, a survey is an excellent way to gauge their opinions, good or bad. 3C Contact Services specializes in creating customized surveys that assist you in finding out what works for your business and what doesn’t.
Surveys are an outstanding way to engage your customers and find out what they think of your prices, how your call center staff is handling calls, the wait times, and more. But they don’t have to focus on the negative; surveys also provide an excellent way to find out what works for your business and what methods are the most profitable, allowing you to build on your customers’ wants and needs.
In addition, asking your customers for feedback builds a rapport and shows that you care about what they think. Additionally, if you’re thinking of expanding into a new area, surveys give you the chance to find out if doing so is viable.
Your surveys should be clear, specific, and ask a lot of questions, instead of just making a few general queries. We also recommend conducting surveys frequently—at least once or twice a year—for regular input from your customers.
Providing quality customer service is the lifeblood of any business. With more than 25 years of experience, we fully understand how valuable holding on to existing customers is. Today’s discerning customer has high expectations, and if they aren’t met by their service provider, they will take their business elsewhere.
In fact, in today’s digital world, all it may take are a few negative tweets or Facebook posts for your business to dry up.
That’s why 3C Contact Services will keep you connected to your customers to make sure they are satisfied with the solutions they’re receiving.
In doing so, we will work to resolve any problems before they become an issue. And even if everything is fine, we will find out what is working and build on that. Both of these actions build a strong rapport with your customers by letting them know you care.
Help Desk/Technical Support
It may not happen often, but sometimes products, solutions, and IT may fail to work.
When you work with 3C, we will help to resolve these issues and help you to retain customers.
Each call is triaged by our staff, opening a ticket and sending calls to the appropriate staff member based on your chosen format, be it by e-mail, phone, or live patching to one of our agents.
If processing support orders and handling invoicing is part of your help desk and customer support functions, we will include that as well.
Our dedicated agents will handle low-level or common issues quickly, saving you time and money. If the call needs to be escalated, your technical personnel can be brought in to provide assistance. And should your customers’ products and solutions require a “hands-on” approach, we will dispatch pages to your field staff.
Call the 3C Contact Services sales team at 1-888-353-2335 for more information on our help desk and technical support benefits.
Direct Response Marketing
A direct response marketing program is one of the most exciting and rewarding programs available. This program often allows you to find out in real time if your campaign is working, especially if your commercial is on the air or the e-mail has been delivered directly to customers.
When you align with 3C, we will work to ensure that your promotion is a success by promptly responding to customer calls, no matter how busy it gets. Whether you’re running a local or national campaign and whether you’re anticipating 1,000 or 10,000 calls, we will answer each as quickly as possible.
Our agents quickly and accurately enter all the information needed to complete each request using our web-based or customized order entry software.
For a direct response campaign to be a success, a combination of flexibility, careful planning, and scalability must be utilized. 3C will consult with you to devise a customized direct response campaign that will handle your projected call volume at a realistic level. Our project management staff will also work closely with you to script calls in order to simplify the inquiry and order processes, thereby generating the maximum number of conversions.
Our direct response campaign programs include scheduled meetings throughout the direct marketing campaign to review and revise your program as necessary.
Flexible Direct Response Program Options
Let 3C handle your direct response program from start to finish.
We offer full-time, overflow and various other types of support. Make your campaign memorable with our toll-free vanity numbers!
3C offers solutions in English and Spanish through our fluent interpretation/translation partners.
Timely Reporting And Results
Our customized reporting packages offer an easy-to-view and easy-to-use look at your transactions, as well as access to detailed information. Our packages let you obtain critical data in customized daily, weekly, or monthly reports that you can have faxed or e-mailed directly to you.
Call the 3C Contact Services sales team at 1-888-353-2335 for more information on our direct resource program benefits.
Live Chat Solutions
A customer wants to place an order but needs personal assistance, or maybe your client is browsing your web site and has a question about your product. With 70% of all purchase decisions being made at the point of sale, customers need a simplified way to speak to a sales representative. Live chat lets your customers speak to our well-trained representatives on any web page.
When a customer has the ability to think about what they are about to say and check over their own responses, this often allows for more accurate sales and customer service than speaking to someone on the phone. 3C Contact Services’ live chat technology makes it possible for a single agent to handle multiple customers at once, saving you money in the process.
The agents used for 3C’s live chat solutions all display typing, writing, and comprehension skills at an exceptional level, ensuring clear, concise and prompt interactions. We use standard response templates that improve reply accuracy, speed and agent productivity.
3C’s live chat solutions are easily implemented. If your web site already has chat, we will place our agents to respond to your customers’ chat requests. And if you lack a live chat solution, we will help you add one; once it’s installed, visitors are a click away from a talk window.
Choose between a shared or dedicated agent program based on agent coverage best suited to your business’ chat volume and specific needs.