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Advantages of Outsourcing Transaction Processing Services to 3C Contact Services

Posted by on Dec 2nd, 2019
Processing transactions accurately and on a timely basis is an integral part of managing any and all customer service-based businesses. The faster you can complete, process, and fulfill transactions whether it’s for payroll or customer orders, the smoother and more efficient your back-end operations will be. But doing all of that and managing the day-to-day..

Top 5 Benefits of Business Process Management

Posted by on Nov 25th, 2019
Whether or not business owners are familiar with the term business process management (BPM), all companies rely on the methodologies and practices involved in the process to some extent. BPM essentially helps businesses streamline their value-driven processes to increase productivity and workflow efficiency, improve customer service, and boost their bottom lines. What are the benefits..

Why 3C Contact Services Is the Preferred Inbound Contact Center in Ontario

Posted by on Nov 11th, 2019
3C Contact Services is one of the leading customer care call centers in North America. We’ve built up a strong and reliable reputation for catering directly to the individual needs of the businesses we represent by offering comprehensive customer service solutions. Through our customer-focused approach to representing small- and medium-sized businesses across North America, we’ve..

Why Risk Identification Is Important in Business Process Management

Posted by on Oct 21st, 2019
Every business model and operation comes with some level of risk—some much more than others. Any time you embark on a new business venture, the possibility of risk is inevitable. It’s how you plan for and manage potential risks that determine the overall success of your business. In fact, risk management in business process management..

Why You Should Pick 3C Contact Services for Business Process Management

Posted by on Oct 7th, 2019
Business Process Management (BPM) is a central aspect of ensuring organized and efficient business operations. Companies that fail to administer effective BPM standards and protocols are subject to a number of negative outcomes including lost revenue, dissatisfied employees, and above all, unhappy customers. 3C Contact Services’ business process management has been proven to help companies..

The Importance of Tone of Voice in Customer Service: What You’re Doing Right and Wrong

Posted by on Sep 9th, 2019
Customer service representatives are the main point of contact for your customers and that means they have to be friendly, approachable (yes, even on the phone), and informative. There are a lot of other important adjectives that could be used to describe the ideal customer service representative—compassionate, understanding, patient, a good listener, etc. All of..