8 Ways to Improve First Contact Resolution (FCR) Rates and Customer Service Practices 3CContact Services 2019-04-17 00:15:37 Blog Array
Call Center Services Information and Tips | 3C Contact Services

8 Ways to Improve First Contact Resolution (FCR) Rates and Customer Service Practices

Steven April 15th, 2019

First contact resolution (FCR) is exactly what it sounds like. In the call center and customer service industry, first contact resolution means resolving a customer’s issues and answering all of their questions within the scope of their first phone call to your company. It essentially eliminates the need for follow up phone calls, e-mails, or Read the full article…

Why Outsourcing Customer Voice Support from Canada Is Better Compared to Asia

NUeditor April 1st, 2019

Major corporations that were previously eager to move their call center operations overseas are once again starting to see the value in keeping their data local—or at least bringing them back to North America. While it’s true that cheap labour was what initially attracted these large enterprises to South Asian markets such as the Philippines Read the full article…

How Doctors’ Offices Can Benefit from a Medical Answering Service

Steven March 18th, 2019

Medical professionals are busier now more than ever. These days it seems like the number of patients who need medical attention has far exceeded the number of doctors that are available to provide treatment and answer their questions. If you currently run a medical office and are having trouble keeping up with the demand from Read the full article…

The Dos and Don’ts of Lead Qualification: How to Effectively Qualify Leads and Grow Your Business

Steven March 4th, 2019

Lead qualification is one of the most essential aspects of any marketing campaign. While some marketers think attracting the highest number of leads is the key to success and increasing their companies’ ROIs, that’s not always the case. In fact, it’s been proven time and time again that the quality of the leads trumps the Read the full article…

How to Increase Customer Lifetime Values (CLV)

3CCS-SEO February 19th, 2019

When it comes to implementing palpable customer service techniques to grow a business, most companies put all or most of their eggs in one basket: customer acquisition. While this is an important strategy that deserves a great deal of focus, it also means that another important aspect of establishing a sustainable business is neglected. In Read the full article…

Why Low Attrition Rates Are Good for Customer Service

Steven February 4th, 2019

In business, attrition is the number of employees a company is able to retain over a certain period of time. Low attrition rates are highly beneficial and favourable because they can guarantee both employee and customer satisfaction. Both of these factors are essential to maintaining high quality service, retaining more customers, and increasing revenue for Read the full article…

How to Create Effective Customer Satisfaction Surveys

Steven January 21st, 2019

Customer satisfaction surveys are an essential part of any business regardless of size, stature, or industry. They provide valuable insights into what your customers are thinking, how they feel about your business, products, and services, and whether or not they’d use your business again or recommend it to other people. All this information is easily Read the full article…

Call Center Lead Qualification Checklist

3CCS-SEO January 7th, 2019

When it comes to lead qualification, one of the most important tasks your sales team must take on is asking the right questions to ensure that they can successfully convert contacts into paying and loyal customers. Creating a standardized lead qualification checklist as a point of reference for your sales team is an excellent way Read the full article…

How Do Virtual Call Centers Work and What Are Their Benefits?

NUeditor December 17th, 2018

Virtual call centers for small businesses are the next innovative method of providing excellent customer service to your domestic and international clients. This business model involves hiring virtual call center agents who have the option of either working from remote locations such as the comfort of their own homes or being situated in small-scale call Read the full article…

Why Your Business Should Opt for Remote Call Center Services

NUeditor December 14th, 2018

Remote reception call centers are on the rise throughout North America and the reason for that is simple. They’re efficient, reliable, and cost-effective especially for startups or small businesses that are still in the beginning stages of building up their brand and customer base. Businesses need full-time receptionists that are always ready and willing to Read the full article…