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What Is the Difference between Customer Service and Customer Experience?

Posted by on Oct 26th, 2020
Customer service and customer experience are two industry terms that are often mistakenly used interchangeably. The concepts may be similar and intertwined, but they’re not actually the same thing at all. However, both customer service and experience significantly impact the overall impressions customers have of your brand. Customer service is a much more widespread and..

Customer Service Stats for 2020

Posted by on Oct 19th, 2020
The customer service industry has forever been impacted by the COVID-19 pandemic. But not all of those changes have been negative. In fact, many of the adjustments that companies have had to make are centered largely on the overall importance of customer satisfaction. Aside from promoting stringent employee health and safety standards, many of these..

Why Outsourcing Customer Service Is a Saving Grace for Businesses in a Post-Pandemic World

Posted by on Oct 15th, 2020
Long before the pandemic, technological evolution was the driving force behind ever-changing business structures. New technology opens the floodgates for new ways of branching out and expanding customer service techniques to embody a more omnichannel approach. All the COVID-19 pandemic has done is forced businesses to accelerate that process to accommodate the quickly evolving digital..

Benefits of Outsourcing Data Cleansing

Posted by on Oct 6th, 2020
Detail-oriented and effective data cleansing services can help ensure that your organization always has access to reliable, up-to-date, and actionable information. Outsourcing your data cleansing processes to a qualified third-party business like 3C Contact Services gives you the freedom and capability to concentrate your efforts on creating effective customer outreach and acquisition strategies that work...

Chatbots vs. Live Agents: Will AI Replace Live Agents in Customer Support?

Posted by on Sep 29th, 2020
Chatbots have arguably become one of the most popular forms of communication between businesses and customers. They’re convenient, easy to use, and most websites already have them built into their homepages and other webpages on their sites. All customers have to do is simply visit a business’s website and they’ll see a little popup window..

How Hiring a Patient Scheduling Service Slows the Spread of COVID-19

Posted by on Sep 21st, 2020
Hospital and medical center waiting rooms should arguably be the gateway to receiving proper medical treatment. But, they can also cause the transmission of COVID-19. While you probably already knew that, what a lot of people don’t realize is that waiting rooms have always been somewhat of a petri dish for the spread of diseases..

Benefits of Outsourcing Appointment Scheduling Services

Posted by on Sep 9th, 2020
Open-ended customer communication is a crucial cornerstone of success for businesses of all sizes. Whether you’re running a start-up, an established small business, or a multimillion-dollar corporation, you need to establish a good rapport with your customers from the get-go. One good way to accomplish strong customer relationships is by outsourcing professional appointment booking services...

How to Use Mystery Shoppers for the Benefit of Your Business

Posted by on Aug 31st, 2020
Chances are that if you’ve worked in retail or a sales-based job in any capacity for a number of years, you’ve most likely heard the term “mystery shopper” being thrown around by upper management. You may have even encountered a few mystery shoppers yourself without even realizing it. Evaluating your own business from an outsider’s..