Principles of Customer Service Every Business Should Know 3CContact Services 2017-10-04 05:47:17 Blog Array
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Principles of Customer Service Every Business Should Know

Steven October 4th, 2017

You know that customer service is an integral part of any business, but did you know that it entails more than just answering questions, and providing solutions? It takes a wide array of customer service principles and techniques to create a positive experience for customers—but what are the key principles of excellent customer service? Keep Read the full article…

How Asking the Right Questions to Customers Can Help Your Business

Steven October 2nd, 2017

Customer service may seem like a pretty straightforward concept to some, but taking the right steps to execute it is a little more complex than just listening to questions, and spewing out pre-prepared responses. While there aren’t really any wrong questions, there are right ones—and asking the right questions to customers can actually improve their Read the full article…

Customer Acquisition vs. Retention: What Is the Difference?

Steven September 25th, 2017

Customer acquisition vs. retention are terms that are often thrown around in the customer service industry, but what do they actually mean? Is there a difference between customer acquisition and customer retention? The answer is yes, and it’s important to note their differences when figuring out which concept you should turn your attention to. Wondering Read the full article…

Customer Service E-mail Mistakes to Avoid

Steven September 18th, 2017

Whether your company takes an omnichannel approach to customer service or depends solely on e-mail to communicate with customers, you want to make sure your customer service e-mail management is up to par. Contact center e-mail management services are becoming increasingly important in a world where customers want to reach out at any time of Read the full article…

How to Boost the Effectiveness of Your Live Chat Support Services

Steven September 13th, 2017

Live chat support services can take your customer service to the next level, but only if it’s utilized correctly—you won’t be able to take advantage of the benefits of live chats for customer service unless your chats are prioritized, offer proactive solutions, and remain convenient in terms of wait time for customers. These, among other Read the full article…

How to Deliver Proactive Customer Services to Your Customers

Steven September 6th, 2017

Proactive customer services refers to anticipating issues that customers may encounter and addressing them before customers need to reach out to your customer care, whether it be through phone, e-mail, or live chat. While proactive customer service ideas are not necessarily new, the rise in popularity of the Internet and social media has changed the Read the full article…

Proactive vs. Reactive Customer Service: What’s the Difference?

Steven September 5th, 2017

Being customer-centric and keeping customers at the forefront of your mind when making decisions plays a huge part in providing inherently good customer service, but how can you ensure that you’re offering optimal service every time? The first step you need to take to guarantee that you can provide great customer service is to learn Read the full article…

What Is Multi-Channel Customer Service? Things You Need to Know

Steven August 28th, 2017

Multi-Channel Customer Service Multi-channel customer service refers to the delivery of customer support using a number of different platforms. If your company has a call center, a help desk, and a live chat service, for example, you’re using multi-channel customer service solutions. However, you may not be taking full advantage of this method; there are Read the full article…

What Is the Importance of Providing Impeccable Customer Service?

Steven August 23rd, 2017

A business is only a business because of its customers—and a business with unhappy customers won’t be one for long. Good customer service is imperative to maintaining a successful business, even if you have the best product or service on the market. Your product will only win over customers if it’s paired with exceptional customer Read the full article…

Why Is Voice Still a Dominant Player in Customer Support?

Steven August 16th, 2017

As technology and methods of communication continue to advance, there are more and more ways to communicate. One industry that this has greatly impacted is customer service. Customer support service has vastly improved over the years with the addition of customer support channels such as live chats and e-mails. With three billion Internet users worldwide, Read the full article…