How Call Centers Can Help Your Business Deal with Angry Customers 3CContact Services 2017-04-25 05:13:12 Blog Array
Call Center Services Information and Tips | 3C Contact Services

How Call Centers Can Help Your Business Deal with Angry Customers

Steven April 24th, 2017

Regardless of how efficient your company is and how awesome your products are, you’re bound to run into unsatisfied customers eventually. It can be tricky when dealing with angry customers on the phone—how do you know what to say and what not to say? If you’re not accustomed to dealing with unhappy customers, their anger Read the full article…

Types of Customer Service Communication Channels

Steven April 17th, 2017

Having a good customer service strategy is an integral part of running a successful business. As you know, it’s no longer enough to have one of the best—or even the best—product of your kind on the market; you must also have great customer service. Customers are more likely to choose to do business with one Read the full article…

How to Measure Customer Satisfaction

Steven April 10th, 2017

Why Is Customer Satisfaction Important? Customer satisfaction is the basis of a successful business; without satisfied customers, it’s virtually impossible for any company to succeed. Using tools to measure customer satisfaction is a good way to tell what strategies may or may not be working in your marketing and customer service areas. Customer service is Read the full article…

How to Win Back Customers and Regain Customer Trust

Steven April 5th, 2017

When you want to grow your business, one of the best ways is by using a customer win-back campaign. Sales and marketing are the traditional methods for increasing revenue or growing a business. While these methods can be successful and effective, they are also cost-prohibitive and have a very poor return on investment (ROI). On Read the full article…

4 Key Elements of Strong Customer Service Culture

Steven April 3rd, 2017

There are certain elements of customer service culture that can either make it or break it. Creating a customer service culture with representatives who are content and actually believe in the company they’re promoting is crucial, but there are other factors that can affect how effective they are as a team. The importance of a Read the full article…

Why Customer Service Should Exceed Customer Expectations

Steven March 29th, 2017

Customers go into phone calls with company representatives and retails stores with an expectation of how they’d like to be treated. This standard is different for everyone, but one thing’s for certain: if it’s not met, the customer will leave unhappy and unimpressed. Dissatisfied or disgruntled customers are never a positive thing for businesses as Read the full article…

How to Humanize the Customer Service Experience

Steven March 27th, 2017

Customers often get frustrated when they call customer support lines and feel that they’re given generic advice rather than advice that is tailored to their specific situations. While a lot of customer support is now automated or conducted through technological conduits, there are still ways to humanize the customer support experience for consumers. You can Read the full article…

Characteristics of a Good Help Desk Agent

Steven March 17th, 2017

When it comes to hiring help desk support to provide technical help to your customers, there are certain qualities you should look for. These employees will have a huge impact on your customers and are a representation of your business every time they answer a phone call. It’s fair to assume that customers might be Read the full article…

3 Signs Your Business Needs Live Chat Support Services

Steven March 15th, 2017

As live chat support becomes more and more popular, the more people expect to see it everywhere they go. Traditional forms of customer support, like the phone and e-mail, are no longer enough to satisfy customers—they want answers, and they want them immediately. Live chat support services may seem like a luxury to you, but Read the full article…

7 Customer Engagement Strategies for 2017

Steven March 8th, 2017

Customer engagement is imperative in order to ensure the success of any business, for without customers, there would be no business in the first place. Keeping customers engaged with your brand is important to retain and create loyal customers. Companies tend to neglect consumers who have already signed contracts with them and focus on signing Read the full article…