Call Center Services Information and Tips | 3C Contact Services

Why Live Chat Is a Beneficial Tool for Your Customer Service Team

Posted by on Apr 12th, 2021
Creating a positive customer experience is just as important these days as developing stellar products or delivering excellent customer service. What’s the difference between customer experience and customer service? Customer experience is based on how customers perceive your business through multi-tiered interactions, whereas customer service is the quality and level of service you offer to..

Why Upselling and Cross-Selling Are Essential for Business Growth?

Posted by on Mar 24th, 2021
Many companies focus a great deal on customer acquisition as their main source of revenue growth. While this is certainly an effective sales tactic to an extent, it’s important not to put all of your eggs in one basket. Sometimes, it can be hard to appreciate what you have right in front of you. Existing..

Everything You Need to Know about Lead Qualification

Posted by on Feb 8th, 2021
Whether you run a traditional marketing campaign or are making the leap to the realm of digital marketing, lead qualification is a tried and true method that can help boost your bottom line. Keep reading to discover why you should consider outsourcing lead qualification services and management to a renowned customer service agency. What Is..

How to Maximize Your Sales Using Telemarketing Companies

Posted by on Jan 28th, 2021
Outsourcing telemarketing services as opposed to hiring a full- or part-time in-house staff is an efficient and cost-saving solution that many businesses use to improve their business practices and maximize back-office processing resources. With the help of a reputable outbound call center in Canada, small- and medium-sized businesses can reap the many rewards of hiring..

Strategic Contact Center Trends That Will Impact Customer Service in 2021

Posted by on Jan 12th, 2021
The customer service landscape has undergone a series of significant changes over the past few years. More recently, the customer service industry has shifted its focus to implement more secure digital platforms that accommodate and support remote communications. Email, live chat, and telecommunications were already at the forefront of delivering excellent customer service. The focus..

Important Lessons That COVID-19 Has Taught the Business World

Posted by on Dec 16th, 2020
Despite many businesses having rainy-day emergency funds and contingency plans in place, many small business owners were woefully unprepared for the drastic economic downturn brought on by the COVID-19 pandemic. Economists warned us from the beginning that the economic impact of this pandemic would be severe, a prediction which has not only come into fruition..

Top 6 Reasons Companies Should Outsource Call Center Services

Posted by on Dec 7th, 2020
In-house customer care and support is a thing of the past. In an ideal world, you could manage your own customer support department, hire and train agents personally, and establish best practices that suit your business. The caveat is that all of these things cost a lot of time and money and the overhead would..

Tips to Improve Webinar Attendance with Telemarketing

Posted by on Nov 18th, 2020
In light of the COVID-19 pandemic, more businesses are hosting safe, socially distanced webinars to drum up brand awareness and engage more customers. The challenge is getting people to attend. Keep reading to learn how partnering with a qualified telemarketing company can help improve webinar attendance. Are You Facing the Challenge of Low Webinar Attendance?..

Sales Rebuttals for “Not Interested” Prospects

Posted by on Nov 16th, 2020
Nobody likes hearing the word no, especially not eager salespeople who are just trying to boost their monthly metrics and make a profit for their companies. In a perfect world, you won’t ever have to deal with objections from your prospects. Unfortunately, we don’t live in a perfect world. As always, it’s better to be..