Why 3C Contact Services Is the Preferred Inbound Contact Center in Ontario 3CContact Services 2019-11-11 01:01:02 Blog Array
Call Center Services Information and Tips | 3C Contact Services

Why 3C Contact Services Is the Preferred Inbound Contact Center in Ontario

3CCS-SEO November 11th, 2019

3C Contact Services is one of the leading customer care call centers in North America. We’ve built up a strong and reliable reputation for catering directly to the individual needs of the businesses we represent by offering comprehensive customer service solutions. Through our customer-focused approach to representing small- and medium-sized businesses across North America, we’ve Read the full article…

Why Risk Identification Is Important in Business Process Management

3CCS-SEO October 21st, 2019

Every business model and operation comes with some level of risk—some much more than others. Any time you embark on a new business venture, the possibility of risk is inevitable. It’s how you plan for and manage potential risks that determine the overall success of your business. In fact, risk management in business process management Read the full article…

Why You Should Pick 3C Contact Services for Business Process Management

3CCS-SEO October 7th, 2019

Business Process Management (BPM) is a central aspect of ensuring organized and efficient business operations. Companies that fail to administer effective BPM standards and protocols are subject to a number of negative outcomes including lost revenue, dissatisfied employees, and above all, unhappy customers. 3C Contact Services’ business process management has been proven to help companies Read the full article…

Tips to Help You Reduce Customer Complaints and Improve Your Business Practices

NUeditor September 23rd, 2019

There’s no foolproof method for avoiding customer complaints. No matter what your business does to improve customer relations, there’s always the chance of disappointing someone. That’s the nature of running a business and building a brand. The question is whether you’re willing to disappoint a few people in order to better serve the majority of Read the full article…

The Importance of Tone of Voice in Customer Service: What You’re Doing Right and Wrong

NUeditor September 9th, 2019

Customer service representatives are the main point of contact for your customers and that means they have to be friendly, approachable (yes, even on the phone), and informative. There are a lot of other important adjectives that could be used to describe the ideal customer service representative—compassionate, understanding, patient, a good listener, etc. All of Read the full article…

The Importance of Customer Lifetime Value and How It Impacts Your Business

NUeditor August 26th, 2019

As a marketer and business owner, you spend a lot of time researching your industry as well as the desires and preferences of your customer base. To attract the right customers to your business, you need to be able to predict the value each individual relationship will have. But, in order to do that, you Read the full article…

How 3C Contact Services Helped a Little-Known Music Healing Project Become a Worldwide Phenomenon

NUeditor August 16th, 2019

We’ve always known about the healing powers of music. It can help you get through some of the hardest experiences of your life. But did you know that certain frequencies of sound can also help improve your concentration, boost your brain power, as well as relieve physical and mental pain? That’s exactly what one Christian Read the full article…

Why Customer Experience Matters: How Bad Customer Service Can Ruin Your Business

NUeditor August 12th, 2019

Excellent customer service is the cornerstone of keeping your business alive and well. Of course, providing customer with high-quality services and products is also important, but how you interact with your customers and nurture those working relationships is essentially what convinces them to do business with you in the first place. Regardless of the size Read the full article…

Why You Need a Social Media Customer Response Service for Your Business

NUeditor July 8th, 2019

Social media and online marketing has forever changed the way that companies interact with their customers or potential customers. Younger generations tend to prefer contacting companies through their social media platforms including Facebook, LinkedIn, Twitter, and Snapchat. These platforms allow customers to publicly air their grievances, showcase their gratitude for excellent service, and easily interact Read the full article…

Customer Service Habits Every Rep Should Develop

NUeditor June 17th, 2019

Customer service agents are the first frontline defense for any company. Even though most of their customer interactions happen on the phone or online, the way in which they respond to and handle customer complaints and inquiries is pivotal to the success of your business. These interactions are the foundation for building strong, mutually beneficial, Read the full article…