The Importance of Tone of Voice in Customer Service: What You’re Doing Right and Wrong 3CContact Services 2019-09-09 00:30:48 Blog Array
Call Center Services Information and Tips | 3C Contact Services

The Importance of Tone of Voice in Customer Service: What You’re Doing Right and Wrong

3CCS-SEO September 9th, 2019

Customer service representatives are the main point of contact for your customers and that means they have to be friendly, approachable (yes, even on the phone), and informative. There are a lot of other important adjectives that could be used to describe the ideal customer service representative—compassionate, understanding, patient, a good listener, etc. All of Read the full article…

The Importance of Customer Lifetime Value and How It Impacts Your Business

Steven August 26th, 2019

As a marketer and business owner, you spend a lot of time researching your industry as well as the desires and preferences of your customer base. To attract the right customers to your business, you need to be able to predict the value each individual relationship will have. But, in order to do that, you Read the full article…

How 3C Contact Services Helped a Little-Known Music Healing Project Become a Worldwide Phenomenon

3CCS-SEO August 16th, 2019

We’ve always known about the healing powers of music. It can help you get through some of the hardest experiences of your life. But did you know that certain frequencies of sound can also help improve your concentration, boost your brain power, as well as relieve physical and mental pain? That’s exactly what one Christian Read the full article…

Why Customer Experience Matters: How Bad Customer Service Can Ruin Your Business

Steven August 12th, 2019

Excellent customer service is the cornerstone of keeping your business alive and well. Of course, providing customer with high-quality services and products is also important, but how you interact with your customers and nurture those working relationships is essentially what convinces them to do business with you in the first place. Regardless of the size Read the full article…

Why You Need a Social Media Customer Response Service for Your Business

Steven July 8th, 2019

Social media and online marketing has forever changed the way that companies interact with their customers or potential customers. Younger generations tend to prefer contacting companies through their social media platforms including Facebook, LinkedIn, Twitter, and Snapchat. These platforms allow customers to publicly air their grievances, showcase their gratitude for excellent service, and easily interact Read the full article…

Customer Service Habits Every Rep Should Develop

Steven June 17th, 2019

Customer service agents are the first frontline defense for any company. Even though most of their customer interactions happen on the phone or online, the way in which they respond to and handle customer complaints and inquiries is pivotal to the success of your business. These interactions are the foundation for building strong, mutually beneficial, Read the full article…

9 Tips for Creating Positive Customer Experiences

Steven June 3rd, 2019

Aside from your employees, your customers are your greatest asset. After all, they’re the reason you’re in business. And that means, you shouldn’t underestimate the importance of establishing and maintaining a strong working relationship with all of your customers. The right way to go about doing this isn’t always obvious. It takes hard work, strong Read the full article…

Want to Nurture Strong Customer Relationships? Follow these Do’s and Don’ts

Steven May 21st, 2019

Starting a small business or startup is hard work. Aside from having to come up with ample resources and finances to fund your endeavours, you also need to start building and cultivating a strong customer base to help keep you going. But, how can you do that when you have such limited resources to begin Read the full article…

Customer Service Follow-Up: What Are the Best Techniques to Use?

Steven May 6th, 2019

Cultivating better customer relationships, meeting and exceeding sales goals, and appropriately timing customer follow-up communications are all art forms that should be taught and highly encouraged by all sales management teams. Poorly executed follow-up techniques and policies can place a huge strain on customer relations. When an issue arises, the one thing customers hate more Read the full article…

8 Ways to Improve First Contact Resolution (FCR) Rates and Customer Service Practices

Steven April 15th, 2019

First contact resolution (FCR) is exactly what it sounds like. In the call center and customer service industry, first contact resolution means resolving a customer’s issues and answering all of their questions within the scope of their first phone call to your company. It essentially eliminates the need for follow up phone calls, e-mails, or Read the full article…