What is After Call Work in a Call Center? 3CContact Services 2017-02-22 10:18:32 Blog Array
Call Center Services Information and Tips | 3C Contact Services

What is After Call Work in a Call Center?

Steven February 22nd, 2017

What Is the Meaning of After Call Work (ACW)? After call work (ACW) is one of the most important responsibilities when working in a call center. It refers to the tasks required from a customer service representative after a call has ended and how long it takes for a representative to complete their post-call tasks. Read the full article…

How to Improve Your Customer Communication Channels

Steven February 21st, 2017

Effective communication with customers is arguably the most important aspect of running a business. Communicating with customers is important since it can give you insight into what may be working for your business, and find out about things you may want to change. Customer feedback is invaluable business advice since your main goal is to Read the full article…

9 Key Ways to Win Over Customers

Steven February 15th, 2017

Consumers are more empowered than ever—so much so, that the public’s perception of your organization can make or break it. As a result, having outstanding customer service skills is imperative for your call center agents. When it comes to a successful customer service strategy, words speak louder than actions. Often, the public’s perception of your Read the full article…

What Is the Importance of Timely Customer Service?

Steven February 8th, 2017

What Does Timely Customer Service Mean? Timely customer service means to provide support to customers in an opportune manner. Responding to customer requests on time as well as resolving customer issues in a timely fashion is an extremely part of customer service. Timely customer service entails action on the part of call center staff, and Read the full article…

Importance of Inbound Call Center Services in Insurance Sector

Steven February 6th, 2017

Call centers play an important role in the insurance sector as the demand for exceptional customer service continues to rise. Many companies choose to devote resources to improve their customer service experience— inbound call centers are a common way to do this. Inbound call centers for insurance companies offer a variety of advantages to customers Read the full article…

What’s the Difference between a Call Center and a Help Desk?

Steven February 1st, 2017

Some people may be under the impression that a call center and a help desk are one and the same, but there are actually quite a few differences between them. If you think your business may be in need in one of these services, it’s important to note the difference between a call center and Read the full article…

Why Location Matters when Choosing a Call Center

Steven January 31st, 2017

Language Barriers When selecting a call center, it’s imperative to think about the diversity of potential employees you’ll have access to. Depending on whether you’ll be dealing with calls from one country or many, you may need a multilingual team to effectively serve all of your customers. In order to work against language barriers, your Read the full article…

What Are the Advantages of an Inbound Call Center?

Steven January 24th, 2017

The benefits of having a call center in your organization are exhaustive. More than any other component of your organization, it is these people who will be speaking directly to your customers on a daily basis through inbound call center services. This is not a position that should be taken lightly. These conversations will shape Read the full article…

What Is the Difference Between an Inbound and Outbound Call Center?

Steven January 19th, 2017

There are notable differences between inbound and outbound call centers. If you are a small business that is considering partnering with an inbound call center or an outbound call center, then it’s important to know which services each can provide. While some call centers can are capable of providing both, it’s still important to recognize Read the full article…

Importance of Inbound Call Center Services in Organizational Growth

Steven January 12th, 2017

It’s become obvious that in today’s business environment, there is a clear and direct connection between the quality of customer service and the success of any company. Due to the fact that the Internet has essentially created global competition for every business, customers now have more options than ever. This has led to businesses having Read the full article…