Everything You Need to Know about Professional Call Answering Services

Posted by on Jul 16th, 2021 in Blog
Every growing business, whether it’s a start-up or SMB, needs some additional support in handling customer interactions from time to time. Professional answering and virtual receptionist services can help you better manage your customer interactions, so you never have to deal with high call volumes or complaints about dropped calls..

Customer Complaints: How to Effectively Handle Call Center Escalations

Posted by on Jun 16th, 2021 in Blog
Customer service representatives are all-too familiar with the phrase “I want to speak to the manager” or some variation of it. You’ve probably heard this more times than you can count whenever a customer is upset or has a complaint or problem that’s above your paygrade. Sometimes, the interaction can..

How Virtual Receptionist Services Benefit Your Customers and Businesses

Posted by on Jun 1st, 2021 in Blog
When it comes to delivering exceptional customer service, first impressions are everything. Positive and negative customer service experiences always stand out, while mediocre ones are easily forgotten. For that reason, it’s important to always bring you’re a-game to every customer interaction. But managing your business in addition to answering calls,..

Everything You Need to Know about Customer Retention

Posted by on May 5th, 2021 in Blog
What Is Customer Retention? Customer retention is when businesses take proactive steps to encourage first-time customers to become repeat customers by purchasing products, services, or subscriptions. Repeat customers are a huge asset because they already know or have an idea of how your business works and what to expect from..

Why Live Chat Is a Beneficial Tool for Your Customer Service Team

Posted by on Apr 12th, 2021 in Blog
Creating a positive customer experience is just as important these days as developing stellar products or delivering excellent customer service. What’s the difference between customer experience and customer service? Customer experience is based on how customers perceive your business through multi-tiered interactions, whereas customer service is the quality and level..

Everything You Need to Know about Lead Qualification

Posted by on Feb 8th, 2021 in Blog
Whether you run a traditional marketing campaign or are making the leap to the realm of digital marketing, lead qualification is a tried and true method that can help boost your bottom line. Keep reading to discover why you should consider outsourcing lead qualification services and management to a renowned..

How to Maximize Your Sales Using Telemarketing Companies

Posted by on Jan 28th, 2021 in Blog
Outsourcing telemarketing services as opposed to hiring a full- or part-time in-house staff is an efficient and cost-saving solution that many businesses use to improve their business practices and maximize back-office processing resources. With the help of a reputable outbound call center in Canada, small- and medium-sized businesses can reap..

Strategic Contact Center Trends That Will Impact Customer Service in 2021

Posted by on Jan 12th, 2021 in Blog
The customer service landscape has undergone a series of significant changes over the past few years. More recently, the customer service industry has shifted its focus to implement more secure digital platforms that accommodate and support remote communications. Email, live chat, and telecommunications were already at the forefront of delivering..

Important Lessons That COVID-19 Has Taught the Business World

Posted by on Dec 16th, 2020 in Blog
Despite many businesses having rainy-day emergency funds and contingency plans in place, many small business owners were woefully unprepared for the drastic economic downturn brought on by the COVID-19 pandemic. Economists warned us from the beginning that the economic impact of this pandemic would be severe, a prediction which has..