What Are the Hidden Costs of Not Implementing BPM?

Posted by on Jan 20th, 2020 in Blog
Every business, regardless of what stage it’s at, needs a specific set of tools and processes to succeed and experience continuous growth. Back-end operations are the backbone of that success and growth, but they need to be efficiently managed and executed in order to work. That’s where the concept of..

5 Ways Bad Leads Negatively Impact Your Business

Posted by on Jan 13th, 2020 in Blog
Lead qualification is an essential component to managing any business, regardless of size. Ultimately, your goal is to convert as many prospective leads into actual sales as possible and increase your revenue in the process. But what happens if you encounter one or a few bad leads along the way?..

Product Recall Customer Care Service

Posted by on Dec 16th, 2019 in Blog
Product recalls can sometimes be the end all and be all of a brand’s reputation, but it doesn’t necessarily have to be that way. Taking pre-emptive steps if a product recall does occur can help you prepare for the sudden spike in call volumes, emails, live chat inquiries, and other..

Top 5 Benefits of Business Process Management

Posted by on Nov 25th, 2019 in Blog
Whether or not business owners are familiar with the term business process management (BPM), all companies rely on the methodologies and practices involved in the process to some extent. BPM essentially helps businesses streamline their value-driven processes to increase productivity and workflow efficiency, improve customer service, and boost their bottom..

Why 3C Contact Services Is the Preferred Inbound Contact Center in Ontario

Posted by on Nov 11th, 2019 in Blog
3C Contact Services is one of the leading customer care call centers in North America. We’ve built up a strong and reliable reputation for catering directly to the individual needs of the businesses we represent by offering comprehensive customer service solutions. Through our customer-focused approach to representing small- and medium-sized..

Why You Should Pick 3C Contact Services for Business Process Management

Posted by on Oct 7th, 2019 in Blog
Business Process Management (BPM) is a central aspect of ensuring organized and efficient business operations. Companies that fail to administer effective BPM standards and protocols are subject to a number of negative outcomes including lost revenue, dissatisfied employees, and above all, unhappy customers. 3C Contact Services’ business process management has..