Category: Blog

The customer service landscape has undergone a series of significant changes over the past few years. More recently, the customer service industry has shifted its focus to implement more secure digital platforms that accommodate and support remote communications. Email, live chat, and telecommunications were already at the forefront of delivering..

Despite many businesses having rainy-day emergency funds and contingency plans in place, many small business owners were woefully unprepared for the drastic economic downturn brought on by the COVID-19 pandemic. Economists warned us from the beginning that the economic impact of this pandemic would be severe, a prediction which has..

In-house customer care and support is a thing of the past. In an ideal world, you could manage your own customer support department, hire and train agents personally, and establish best practices that suit your business. The caveat is that all of these things cost a lot of time and..

Companies these days are under a great deal of pressure to provide excellent customer service to ensure service efficiency, quality, and satisfaction. The pandemic, in conjunction with the upcoming holiday season, is largely to blame for the massive influx of customer service communications during this time of year. Failing to..

In light of the COVID-19 pandemic, more businesses are hosting safe, socially distanced webinars to drum up brand awareness and engage more customers. The challenge is getting people to attend. Keep reading to learn how partnering with a qualified telemarketing company can help improve webinar attendance. Are You Facing the..

Nobody likes hearing the word no, especially not eager salespeople who are just trying to boost their monthly metrics and make a profit for their companies. In a perfect world, you won’t ever have to deal with objections from your prospects. Unfortunately, we don’t live in a perfect world. As..

Most businesses have suffered significant financial losses as a direct result of the COVID-19 pandemic. Between the lockdowns, closures, re-openings, and re-closings, this year has been a whirlwind of unprecedented occurrences for a lot of business owners, their customers, and their employees. Health and safety regulations continue to change on..

Telemarketing usually gets a bad rap, mostly due to the number of reported scams that hackers use to access people’s information. Most people go out of their way to dodge obvious telemarketing calls from numbers they don’t recognize by either refusing to answer the call or hitting the ignore button..

Businesses usually spend a lot of money on their customer acquisition strategies, mistakenly thinking that’s the way to boost their bottom lines. In reality, customer acquisition is just a small fraction of effective marketing and brand building. But the real bread and butter of running a successful business is improving..

As a business owner, you thrive to make sure that your customers are always fully satisfied with your products and services. But sometimes, it’s easy to misread a situation or make a mistake that can lead to a negative customer experience. A few unsatisfied or unhappy customers are expected when..