Category: Blog

Open-ended customer communication is a crucial cornerstone of success for businesses of all sizes. Whether you’re running a start-up, an established small business, or a multimillion-dollar corporation, you need to establish a good rapport with your customers from the get-go. One good way to accomplish strong customer relationships is by..

Chances are that if you’ve worked in retail or a sales-based job in any capacity for a number of years, you’ve most likely heard the term “mystery shopper” being thrown around by upper management. You may have even encountered a few mystery shoppers yourself without even realizing it. Evaluating your..

Customer outreach and acquisition is an important aspect of every business. After all, without customers, you wouldn’t even have a business or organization to speak of. But, what happens after you’ve successfully signed on new customers? You have to work hard to keep them fully satisfied and in your corner...

Temporary business closures caused by the COVID-19 pandemic have been a major downfall for a lot of businesses that don’t have adequate customer service operations setup. For those businesses that have been prioritizing customer service from the get-go, COVID-19 has only amplified their efforts to continuously improve their customer experience...

Excellent customer service is the cornerstone of every successful business. Happy customers aren’t just more likely to repeatedly support your business, but they’ll also gladly recommend your services and products to people they know. Even better, they’ll also write glowing online reviews and give your business positive reviews, which will..

While there are countless marketing practices used in various industries to help organizations of all sizes make big waves, choosing the right branding and advertising techniques makes all the difference. To help make your marketing campaigns successful, the first thing you need to do is define your marketing goals. What..

Cultivating and providing an excellent customer service experience is a lot like driving a car. It takes businesses a lot of time, patience, and practice to hone their customer service skills, but there are still a lot of blind spots that need to be identified and overcome in the process...

Customer service is a tricky, ever-changing medium that always requires the utmost attention. Finding the right and most effective customer service methods in a growing industry is a lot like trying to hit a target that’s ten steps ahead of you and constantly moving at the speed of light. It’s..

Every business, regardless of what stage it’s at, needs a specific set of tools and processes to succeed and experience continuous growth. Back-end operations are the backbone of that success and growth, but they need to be efficiently managed and executed in order to work. That’s where the concept of..

Lead qualification is an essential component to managing any business, regardless of size. Ultimately, your goal is to convert as many prospective leads into actual sales as possible and increase your revenue in the process. But what happens if you encounter one or a few bad leads along the way?..