Customer Dissatisfaction: What Are the Hidden Costs of Bad Customer Service?

Posted by on Mar 16th, 2020 in Blog
Excellent customer service is the cornerstone of every successful business. Happy customers aren’t just more likely to repeatedly support your business, but they’ll also gladly recommend your services and products to people they know. Even better, they’ll also write glowing online reviews and give your business positive reviews, which will..

How to Choose a Direct Response Marketing Agency

Posted by on Mar 9th, 2020 in Blog
While there are countless marketing practices used in various industries to help organizations of all sizes make big waves, choosing the right branding and advertising techniques makes all the difference. To help make your marketing campaigns successful, the first thing you need to do is define your marketing goals. What..

Customer Service Blind Spots and How to Avoid Them

Posted by on Feb 18th, 2020 in Blog
Cultivating and providing an excellent customer service experience is a lot like driving a car. It takes businesses a lot of time, patience, and practice to hone their customer service skills, but there are still a lot of blind spots that need to be identified and overcome in the process...

What Are the Hidden Costs of Not Implementing BPM?

Posted by on Jan 20th, 2020 in Blog
Every business, regardless of what stage it’s at, needs a specific set of tools and processes to succeed and experience continuous growth. Back-end operations are the backbone of that success and growth, but they need to be efficiently managed and executed in order to work. That’s where the concept of..

5 Ways Bad Leads Negatively Impact Your Business

Posted by on Jan 13th, 2020 in Blog
Lead qualification is an essential component to managing any business, regardless of size. Ultimately, your goal is to convert as many prospective leads into actual sales as possible and increase your revenue in the process. But what happens if you encounter one or a few bad leads along the way?..

Product Recall Customer Care Service

Posted by on Dec 16th, 2019 in Blog
Product recalls can sometimes be the end all and be all of a brand’s reputation, but it doesn’t necessarily have to be that way. Taking pre-emptive steps if a product recall does occur can help you prepare for the sudden spike in call volumes, emails, live chat inquiries, and other..

Top 5 Benefits of Business Process Management

Posted by on Nov 25th, 2019 in Blog
Whether or not business owners are familiar with the term business process management (BPM), all companies rely on the methodologies and practices involved in the process to some extent. BPM essentially helps businesses streamline their value-driven processes to increase productivity and workflow efficiency, improve customer service, and boost their bottom..

Why 3C Contact Services Is the Preferred Inbound Contact Center in Ontario

Posted by on Nov 11th, 2019 in Blog
3C Contact Services is one of the leading customer care call centers in North America. We’ve built up a strong and reliable reputation for catering directly to the individual needs of the businesses we represent by offering comprehensive customer service solutions. Through our customer-focused approach to representing small- and medium-sized..