Why You Should Pick 3C Contact Services for Business Process Management
Business Process Management (BPM) is a central aspect of ensuring organized and efficient business operations. Companies that fail to administer effective BPM standards and protocols are subject to a number of negative outcomes including lost revenue, dissatisfied employees, and above all, unhappy customers. 3C Contact Services’ business process management has been proven to help companies Read the full article…
Tips to Help You Reduce Customer Complaints and Improve Your Business Practices
There’s no foolproof method for avoiding customer complaints. No matter what your business does to improve customer relations, there’s always the chance of disappointing someone. That’s the nature of running a business and building a brand. The question is whether you’re willing to disappoint a few people in order to better serve the majority of Read the full article…
The Importance of Tone of Voice in Customer Service: What You’re Doing Right and Wrong
Customer service representatives are the main point of contact for your customers and that means they have to be friendly, approachable (yes, even on the phone), and informative. There are a lot of other important adjectives that could be used to describe the ideal customer service representative—compassionate, understanding, patient, a good listener, etc. All of Read the full article…
The Importance of Customer Lifetime Value and How It Impacts Your Business
As a marketer and business owner, you spend a lot of time researching your industry as well as the desires and preferences of your customer base. To attract the right customers to your business, you need to be able to predict the value each individual relationship will have. But, in order to do that, you Read the full article…
How 3C Contact Services Helped a Little-Known Music Healing Project Become a Worldwide Phenomenon
We’ve always known about the healing powers of music. It can help you get through some of the hardest experiences of your life. But did you know that certain frequencies of sound can also help improve your concentration, boost your brain power, as well as relieve physical and mental pain? That’s exactly what one Christian Read the full article…
Why Customer Experience Matters: How Bad Customer Service Can Ruin Your Business
Excellent customer service is the cornerstone of keeping your business alive and well. Of course, providing customer with high-quality services and products is also important, but how you interact with your customers and nurture those working relationships is essentially what convinces them to do business with you in the first place. Regardless of the size Read the full article…
Why You Need a Social Media Customer Response Service for Your Business
Social media and online marketing has forever changed the way that companies interact with their customers or potential customers. Younger generations tend to prefer contacting companies through their social media platforms including Facebook, LinkedIn, Twitter, and Snapchat. These platforms allow customers to publicly air their grievances, showcase their gratitude for excellent service, and easily interact Read the full article…
Customer Service Habits Every Rep Should Develop
Customer service agents are the first frontline defense for any company. Even though most of their customer interactions happen on the phone or online, the way in which they respond to and handle customer complaints and inquiries is pivotal to the success of your business. These interactions are the foundation for building strong, mutually beneficial, Read the full article…
9 Tips for Creating Positive Customer Experiences
Aside from your employees, your customers are your greatest asset. After all, they’re the reason you’re in business. And that means, you shouldn’t underestimate the importance of establishing and maintaining a strong working relationship with all of your customers. The right way to go about doing this isn’t always obvious. It takes hard work, strong Read the full article…
Want to Nurture Strong Customer Relationships? Follow these Do’s and Don’ts
Starting a small business or startup is hard work. Aside from having to come up with ample resources and finances to fund your endeavours, you also need to start building and cultivating a strong customer base to help keep you going. But, how can you do that when you have such limited resources to begin Read the full article…
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Awards
2013 Golden Bridge Award - Silver Winner for BEST Customer Satisfaction in the Business World