Category: Blog

Processing transactions accurately and on a timely basis is an integral part of managing any and all customer service-based businesses. The faster you can complete, process, and fulfill transactions whether it’s for payroll or customer orders, the smoother and more efficient your back-end operations will be. But doing all of..

Whether or not business owners are familiar with the term business process management (BPM), all companies rely on the methodologies and practices involved in the process to some extent. BPM essentially helps businesses streamline their value-driven processes to increase productivity and workflow efficiency, improve customer service, and boost their bottom..

3C Contact Services is one of the leading customer care call centers in North America. We’ve built up a strong and reliable reputation for catering directly to the individual needs of the businesses we represent by offering comprehensive customer service solutions. Through our customer-focused approach to representing small- and medium-sized..

Every business model and operation comes with some level of risk—some much more than others. Any time you embark on a new business venture, the possibility of risk is inevitable. It’s how you plan for and manage potential risks that determine the overall success of your business. In fact, risk..

Business Process Management (BPM) is a central aspect of ensuring organized and efficient business operations. Companies that fail to administer effective BPM standards and protocols are subject to a number of negative outcomes including lost revenue, dissatisfied employees, and above all, unhappy customers. 3C Contact Services’ business process management has..

There’s no foolproof method for avoiding customer complaints. No matter what your business does to improve customer relations, there’s always the chance of disappointing someone. That’s the nature of running a business and building a brand. The question is whether you’re willing to disappoint a few people in order to..

Customer service representatives are the main point of contact for your customers and that means they have to be friendly, approachable (yes, even on the phone), and informative. There are a lot of other important adjectives that could be used to describe the ideal customer service representative—compassionate, understanding, patient, a..

As a marketer and business owner, you spend a lot of time researching your industry as well as the desires and preferences of your customer base. To attract the right customers to your business, you need to be able to predict the value each individual relationship will have. But, in..

We’ve always known about the healing powers of music. It can help you get through some of the hardest experiences of your life. But did you know that certain frequencies of sound can also help improve your concentration, boost your brain power, as well as relieve physical and mental pain?..

Excellent customer service is the cornerstone of keeping your business alive and well. Of course, providing customer with high-quality services and products is also important, but how you interact with your customers and nurture those working relationships is essentially what convinces them to do business with you in the first..