Category: Blog

Every business, regardless of what stage it’s at, needs a specific set of tools and processes to succeed and experience continuous growth. Back-end operations are the backbone of that success and growth, but they need to be efficiently managed and executed in order to work. That’s where the concept of..

Lead qualification is an essential component to managing any business, regardless of size. Ultimately, your goal is to convert as many prospective leads into actual sales as possible and increase your revenue in the process. But what happens if you encounter one or a few bad leads along the way?..

Product recalls can sometimes be the end all and be all of a brand’s reputation, but it doesn’t necessarily have to be that way. Taking pre-emptive steps if a product recall does occur can help you prepare for the sudden spike in call volumes, emails, live chat inquiries, and other..

Processing transactions accurately and on a timely basis is an integral part of managing any and all customer service-based businesses. The faster you can complete, process, and fulfill transactions whether it’s for payroll or customer orders, the smoother and more efficient your back-end operations will be. But doing all of..

Whether or not business owners are familiar with the term business process management (BPM), all companies rely on the methodologies and practices involved in the process to some extent. BPM essentially helps businesses streamline their value-driven processes to increase productivity and workflow efficiency, improve customer service, and boost their bottom..

3C Contact Services is one of the leading customer care call centers in North America. We’ve built up a strong and reliable reputation for catering directly to the individual needs of the businesses we represent by offering comprehensive customer service solutions. Through our customer-focused approach to representing small- and medium-sized..

Every business model and operation comes with some level of risk—some much more than others. Any time you embark on a new business venture, the possibility of risk is inevitable. It’s how you plan for and manage potential risks that determine the overall success of your business. In fact, risk..

Business Process Management (BPM) is a central aspect of ensuring organized and efficient business operations. Companies that fail to administer effective BPM standards and protocols are subject to a number of negative outcomes including lost revenue, dissatisfied employees, and above all, unhappy customers. 3C Contact Services’ business process management has..

There’s no foolproof method for avoiding customer complaints. No matter what your business does to improve customer relations, there’s always the chance of disappointing someone. That’s the nature of running a business and building a brand. The question is whether you’re willing to disappoint a few people in order to..

Customer service representatives are the main point of contact for your customers and that means they have to be friendly, approachable (yes, even on the phone), and informative. There are a lot of other important adjectives that could be used to describe the ideal customer service representative—compassionate, understanding, patient, a..