How Do Bilingual Answering Services Help Your Business?

Posted by on Oct 15th, 2021 in Blog
Good help isn’t always that hard to find when you know where to look. Professional bilingual answering services can help you expand your business and elevate it to the next level by reaching out to more global markets on a widespread scale. French and English are Canada’s two official languages,..

Common Customer Complaints in Call Centers

Posted by on Sep 1st, 2021 in Blog
One of the top tips for building a successful business, besides excellent products and services, is perfect customer service. Naturally, this factor involves resolving customer complaints, and as the old saying goes, "the customer is always right."  If you wish to train the call center section of your business and..

Everything You Need to Know about Professional Call Answering Services

Posted by on Jul 16th, 2021 in Blog
Every growing business, whether it’s a start-up or SMB, needs some additional support in handling customer interactions from time to time. Professional answering and virtual receptionist services can help you better manage your customer interactions, so you never have to deal with high call volumes or complaints about dropped calls..

Customer Complaints: How to Effectively Handle Call Center Escalations

Posted by on Jun 16th, 2021 in Blog
Customer service representatives are all-too familiar with the phrase “I want to speak to the manager” or some variation of it. You’ve probably heard this more times than you can count whenever a customer is upset or has a complaint or problem that’s above your paygrade. Sometimes, the interaction can..

How Virtual Receptionist Services Benefit Your Customers and Businesses

Posted by on Jun 1st, 2021 in Blog
When it comes to delivering exceptional customer service, first impressions are everything. Positive and negative customer service experiences always stand out, while mediocre ones are easily forgotten. For that reason, it’s important to always bring you’re a-game to every customer interaction. But managing your business in addition to answering calls,..

Everything You Need to Know about Customer Retention

Posted by on May 5th, 2021 in Blog
What Is Customer Retention? Customer retention is when businesses take proactive steps to encourage first-time customers to become repeat customers by purchasing products, services, or subscriptions. Repeat customers are a huge asset because they already know or have an idea of how your business works and what to expect from..

Why Live Chat Is a Beneficial Tool for Your Customer Service Team

Posted by on Apr 12th, 2021 in Blog
Creating a positive customer experience is just as important these days as developing stellar products or delivering excellent customer service. What’s the difference between customer experience and customer service? Customer experience is based on how customers perceive your business through multi-tiered interactions, whereas customer service is the quality and level..

Everything You Need to Know about Lead Qualification

Posted by on Feb 8th, 2021 in Blog
Whether you run a traditional marketing campaign or are making the leap to the realm of digital marketing, lead qualification is a tried and true method that can help boost your bottom line. Keep reading to discover why you should consider outsourcing lead qualification services and management to a renowned..