Backoffice Operations

Backoffice Operations

At 3C Contact Services, our customer service representatives are trained to perform top notch back office operations for your company. With a close attention to detail and a penchant for delivering excellent customer service, we can help you grow your business. Back office operations include completing administrative tasks, answering clients’ questions, processing transactions, as well as accurate and efficient data management and entry.

More importantly, back office operations in customer service and sales involves handling customer complaints, finding feasible solutions to their problems, and providing support over the phone, via e-mail, and through live chat interactions.

Customer acquisition, lead qualification, and retention are also important roles that are filled by our call center customer service representatives.

Transaction Processing

As with every aspect of your business, customer satisfaction should be your top priority and there’s no better way to accomplish that than by implementing a smooth and easy transaction process.

Accuracy is key to preventing errors happening, but it can be difficult to focus on managing your business, placing orders, and interacting with customers simultaneously. That’s where our team of experienced and dedicated customer service agents come in. We offer a customer-focused service that guarantees all phone and online orders are handled accurately and efficiently to boost productivity and customer satisfaction.

We offer the following transaction processing services to help you grow your business:

  • Operational analysis and reporting
  • Claim processing
  • Payroll processing
  • Account payable/receivable
  • Processing orders
  • Billing services
  • Data entry
  • Insurance applications
  • Medical billing
  • Employee benefit processing

Our transactional processing services can help streamline your customer ordering process and operations by significantly reducing costs, improving productivity, and tracking customer orders.