Multilingual Call Center Solutions 3CContact Services 2016-08-09 13:38:33 Not Assigned
Multilingual Call Center | Multilingual, Bilingual Customer Support Services

3C Multilingual Customer Service Support

Providing a high level of customer service to your clients means being able to effectively communicate in order to first understand the demands of the customer and then deliver efficient solutions. The Greater Toronto Area is made up of one of the most diverse communities in the entire world, comprising a wide range of cultures. Any customer service agency hoping to successfully address the concerns of their clients or proactively acquire new ones must be able to interact in a familiar tongue.

Offering comprehensive call center solutions, 3C Contact Services is made up of a diverse and multilingual staff who are able to easily communicate with the GTA and surrounding area’s integrated group of communities. Being able to speak multiple languages allow 3C to flourish when interacting with your clients or when conducting campaigns. We currently have staff fluent in both written and spoken English, Spanish, Italian, Tamil, and Tagalog, as well as spoken Russian. And as a company that’s always growing, we will continue to add to our list of available languages.

Inbound/Outbound Call Center Solutions

3C Contact Services understands that providing effective inbound call center solutions requires more than just speaking the clients’ native language to handle orders or resolve issues on the first call; it’s also about being knowledgeable of the expectations clients have regarding how they are approached and their culture.

Building and maintaining relationships is one of the keys to customer retention and an essential component of 3C’s outbound solutions. Welcome calls and loyalty programs are some of the ways in which 3C is able to establish and maintain relationships with clients, and having multilingual staff who are able to speak the clients’ language plays an important role in forming these relationships.

Shared and Dedicated Inbound Solutions

Agents handling multiple inbound solutions are considered shared; this requires the agent to have knowledge of several campaigns and services offered by multiple clients and be able to move seamlessly through each while still maintaining a high level of customer support. By employing multilingual staff, we are able to offer shared solutions, which reduces costs and allows for increased range and flexibility in handling calls for our clients.

Having agents trained specifically to handle each client is another solution offered by 3C and one in which having a staff that speaks multiple languages becomes a key benefit. Our team will have a deeper understanding of your brand and will be able to communicate that learned understanding at length to clients and their customers.

Benefits of Outsourcing Multilingual Solutions to 3C

Outsourcing your multilingual customer service needs to 3C will help your company on many fronts. First, you will be partnering with a company that has over 25 years of customer service experience; this will save time and costs in hiring and training new employees. Our experience will also result in more concerns being resolved in an efficient and professional manner, which will go a long way to helping your business establish or improve its standing with current and new customers.

Another benefit is that you’ll be able to extend your reach into new markets and create new connections and opportunities. 3C Contact Services is ready to face the challenge of taking on your multilingual customer service needs and elevating the interactions with your clients.