“Raga, you’re fabulous. I want to tell you that! I know the phone call is being recorded for quality purposes. I think that’s a very generous offer, I think that’s very fair and I’ll take it. I think you handled this beautifully. I’m happy they are recording this, because I think you can feel very good about this conversation because frankly, I called quite irritated and you have helped me at least to feel that even though there is a possibility of getting some return, but also, you have given me possibility. That’s what it’s all about. I really appreciate your attitude.”
Joey helped me today and he is an excellent representative. I was pretty upset at first but he calmed me down.
“Damian is one of my favourite names and always reminds me of some of the best experiences in my life. The only reason I am reconsidering (cancelling) is that you acted and spoke so considerately, respectfully, and professionally. That means a great deal to me.”
“Tell your supervisor to give you a raise. I will tell them you are most courteous and you did everything you were supposed to do. You did not hassle anyone. I will give you a good recommendation if you want it.”
“I have really enjoyed speaking with Sharmain. She really helped me with the five-year subscription. I’m delighted; you have the most secure system and the best I have ever seen. Give Sharmain a good rating; she is a lovely and very knowledgeable representative of your company.”
“Thank you so very much for promptly sending me all relevant materials concerning the aforementioned publication. It was a pleasure to deal with you. You are a very friendly, knowledgeable and, of course, a persuasive person. Your friendly attitude makes it very easy to deal with you. You will go very far in this organization with your skill and tactfulness.”
“Thanks very much for your prompt service in this matter, particularly, to Kevin. Your customer service is commendable. I would have no problem recommending your products to others, and it is quite probable that in the future I may subscribe again.”
“You’re so helpful and so sweet; your department should have more people like you because you’re very easy to approach. Such an easygoing person, so pleasant and knowledgeable, she is very easy to approach and very helpful; we should have more employees like her”
“Damian and I have been communicating often regarding your products. He is truly a great asset to the firm. His understanding of our financial situation and needs has led me to be certain of your subscriptions, based on fact and need. I have never had a better experience with any company to which I’ve subscribed.”
“Henry did a great job and asked me questions I have not been asked before. He was kind enough to offer to send out my welcome package for a publication I did not know I had. I always like to take the time out to recognize good customer service, and he deserves a pat on the back.”
“Amrit convinced a customer to continue on with their trial. He showed tremendous initiative by letting the customer know what our company does for them, such as letting them keep any issues we send out to them to how our pro-rated refund policy benefits them. He also let them know we can accommodate the customer by getting them on to a hard copy. This was amazing initiative, as Amrit pushed extra hard and ensured our company was able to capture additional revenue that we otherwise would not have gotten.”
“When the 3C team started handling the calls for my company, I noticed an almost immediate turnaround. Refunds dropped, customer complaints declined and sales went up. Damian was able to not only explain how he was planning to boost my business, but he also executed and delivered. What more could I ask for? I even recommended 3C to one of my colleagues. That’s how impressed I am with 3C.”
“The 3C team now handles all the calls for my company and I could not be more satisfied! Damian and his team definitely deliver on what they have promised: great customer service, an increase in sales, and a drop in returns. I would recommend 3C to anyone who is looking for professionalism and an increase in sales.”
“We hired Damian and 3C Contact Services to take over our entire customer support division for Barton Publishing, and the entire process of transitioning from our former provider to 3C has gone unbelievably smooth. Damian and his team are A-players through and through, delivering amazing results in all ways. Their project management system used to bring us on board was the best I’ve ever seen. Everything was done on time and on budget. Early results have shown this was one of the best business decisions we have ever made as a company, improving our overall customer experience and adding revenue to our top line and profits to our bottom line. I am thoroughly impressed with Damian and 3C and could not give a higher recommendation for a service provider!”
“I was very surprised that your representative first of all was very accommodating, very professional, and very patient. It was terrific follow up, something we expected to be a little difficult he made very simple. It’s nice when you get on the phone and talk to a company representative, especially if you’re a senior and have to ask a question two times, three times, I just like you to know that you have a terrific service rep and that’s the best advertisement you can get.”
I have something for you, it’s all this feedback. You have an excellent telephone voice, there is not a word you have spoken that I have not misunderstood, I have a hearing problem but I can hear you perfectly. You are a professional, you managed to deal with my anger and anxiety in a very professional and calm manner.
“Thank you for the follow up info! You are a blessing. Your attention to the details that surfaced from my phone call is impressive. I did not have to repeat any of my requests. You volunteered more info that you realized would help me in my search. You then followed up with an email response after researching one item after we had closed our conversation, just as your promised. You epitomize the caliber of customer service that makes this company great.”
“Thank you for your exceptional help with my subscription and gaining access to the newsletter. You’re very good; I really commend you for being fair.”
I couldn’t help but wanting to talk to you about your representative – such an easy going person, so pleasant and knowledgeable and easy to approach and very helpful. You should have more employees like her. Haven’t spoken to a customer service company with someone who is so helpful and pleasant in a while.
Thanks again for your efforts and your patience. Especially when I got a little frustrated. You are truly a gifted customer service representative.
“…every day I open my e-mails and the first thing I check is whether I received e-mail from you, and when I did receive it, it truly makes my day. Why, I even have a list of 10 people that I forward your e-mails to; this includes family and friends, and I hope to make the list even longer! .I am glad I found your site and every day, I look forward to all the information I receive through it. The best part is that I listen and make it a point to put into practice what I learned, and then I pass it on!”