Telling people to be happier is easier said than done. If you run a call center, your workers doubtlessly have to deal with unhappy—and often angry—customers day in and day out. However, 3C Contact Services, the leading provider of outsourced call center solutions, tells its partners that there are ways that their employees can improve their happiness, both professionally and personally.
It’s also advice that call center managers, who have to deal with plenty of stress, should heed as well. Contrary to popular belief, happiness is not something you have to chase; rather, you can choose to be happy by paying close attention to the inner workings of your mind and thwarting negative emotions like pessimism, anger, and resentment. Being persistent in the face of disappointment goes a long way to making you a happier and more content person.
And not only that, but happiness and persistence will serve you well in your personal and professional life. Here are a few tips on how to become a happier person:
If you follow these seven tips from 3C Contact Services, it will go a long way towards making yourself—and your call center—happier.
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