There’s one simple way to retain customers; provide them with the best service possible and they will be back.
This piece of common sense can mean the difference between a loyal customer and someone who uses your products or services once before going to your competition. This is why hiring the best call center agents is so important. Finding people who are both personable and knowledgeable, not to mention patient, must be the goal of any manager.
3C Contact Services, the leading provider of outsourced call center solutions, tells their partners that there are three simple reasons why better service means better sales for your business.
Another mistake that many salespeople make is trying to make a hard sale or following a script. If you ask the right questions, it will lead them to find out what the customer wants and they can upsell the product or service based on the customer’s needs. And try to keep the call conversational; if your customers feel that they are talking to a robot, they may feel less inclined to make a purchase.
Asking the right questions can also help your sales agent learn more about the customer. 3C Contact Services advises that a sales agent who is attentive and takes a genuine interest is far more likely to make a sale and leave the customer satisfied so they will come back again.
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