In the timeless tale of Aladdin, a street urchin was granted three wishes by a genie after rubbing a magic lamp. While your customers may not wish for the same things that Aladdin did, namely everything he needed to win Princess Jasmine’s heart, they still have wishes that, if you could provide them with a magic lamp, they would ask the genie to grant them.
3C Contact Services, the leading provider of outsourced call center solutions, spoke to its partners about the steps they had taken to fulfill their customers’ wishes and the following three quickly emerged as the most common:
3C Contact Services advises that if you deal with your customers’ calls in an efficient manner, not to mention clearly outlining who a customer should call for any inquiries and issues, you’ll be more successful at fulfilling their wishes. Most importantly, your staff must know who to transfer customers to or handle calls themselves.
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