Sales reps who obtain new clients and keep existing customers are the Holy Grail of all organizations, but they can often be difficult to find. It’s an unfortunate fact that sales representatives tend to have a high turnover rate; that’s what makes finding top performers so important.
There are a number of reasons why a sales rep might consider leaving your company: better pay, dissatisfaction with the job, a better opportunity, and the list goes on. 3C Contact Services, the leading provider of outsourced call center solutions, tells their partners that there are five words that will send your top sales performers running, possibly to your competition:
Taking an interest in what your sales reps are doing and providing them with input are a couple strategies that will get them to stay. If you have to provide criticism, make it constructive so they can use it as a learning experience.
3C Contact Services tells their partners that this is just as valuable as regular raises, bonuses, and medical/dental benefits.
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