In any workplace, you’re going to have to deal with employees calling in sick. But with call centers and other high-stress places of employment, you may find yourself dealing with higher-than-normal absenteeism, especially during busy periods.
Customer service reps are far more likely to take a sick day than any other type of employee.
While 3C Contact Services acknowledges that a majority of customer service representatives are well-trained and carry out their duties in a professional manner, even during difficult situations and busy times, you may have to deal with your customer service representatives (CSRs) calling in sick. Here are the top 10 reasons why they do it:
Whatever the reasons your employees are calling in sick, their absence can lead to a loss of productivity for your organization. There are legitimate reasons why an employee will not be able to help calling in sick, such as their or a child’s illness or an injury, but if it’s reasons such as harassment or a lack of motivation, deal with these issues immediately, whether by disciplining or dismissing the employees harassing the worker or finding a way to motivate the employee who is lacking.
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