Providing a high level of customer service to your clients means being able to effectively communicate in order to first understand the demands of the customer and then deliver efficient solutions. The Greater Toronto Area is made up of one of the most diverse communities in the entire world, comprising a wide range of cultures. Any customer service agency hoping to successfully address the concerns of their clients or proactively acquire new ones must be able to interact in a familiar tongue.
Offering comprehensive call center solutions, 3C Contact Services is made up of a diverse and multilingual staff who are able to easily communicate with the GTA and surrounding area’s integrated group of communities. Being able to speak multiple languages allow 3C to flourish when interacting with your clients or when conducting campaigns. We currently have staff fluent in both written and spoken English, Spanish, French, Italian, Tamil, and Tagalog, as well as spoken Russian. And as a company that’s always growing, we will continue to add to our list of available languages.
3C Contact Services understands that providing effective inbound call center solutions requires more than just speaking the clients’ native language to handle orders or resolve issues on the first call; it’s also about being knowledgeable of the expectations clients have regarding how they are approached and their culture.
Building and maintaining relationships is one of the keys to customer retention and an essential component of 3C’s solutions. Welcome calls and loyalty programs are some of the ways in which 3C is able to establish and maintain relationships with clients, and having multilingual staff who are able to speak the clients’ language plays an important role in forming these relationships.
Outsourcing your multilingual customer service needs to 3C will help your company on many fronts. First, you will be partnering with a company that has over 25 years of customer service experience; this will save time and costs in hiring and training new employees. Our experience will also result in more concerns being resolved in an efficient and professional manner, which will go a long way to helping your business establish or improve its standing with current and new customers.
Another benefit is that you’ll be able to extend your reach into new markets and create new connections and opportunities. 3C Contact Services is ready to face the challenge of taking on your multilingual customer service needs and elevating the interactions with your clients.