We offer custom appointment scheduling solutions that suit your needs and represent your organization aptly with phone calls, email correspondences, live chat interactions, or all of the above. Our virtual receptionists are trained to use multichannel network communication methods.
Our experienced agents work independently and as part of a greater team to deliver excellent customer service consistently. Outsourcing appointment scheduling services to us allows your staff to concentrate more on completing other important work-related tasks that would otherwise be put off or neglected.
We can help you keep track of recurring appointments by setting email reminders or sending notifications directly to your phone, so you know exactly where you need to be at all times. Convenient reminders can also be sent to your customers and employees, so they never miss an appointment or business meeting.
Data security is a major concern for organizations that collect customer information such as phone numbers, emails, addresses, etc. To build and maintain customer trust, you need to reassure them that their information is safe. We use a secure and closely monitored cloud-based network to store customer data. Only authorized personnel can access it when needed.
Different industries have unique appointment booking standards that need to be met to ensure customer satisfaction. As a multipurpose contact center, we provide a number of communication-based appointment booking and reminder setting solutions that fit within those standards including telephone appointment scheduling, email confirmations, and so much more.
You might think that custom appointment booking solutions might come at a premium price. Actually, outsourcing appointment booking services in Canada can save you a lot of time and money as opposed to having in-house operations. Rather than worrying about contacting clients to book appointments, you can concentrate on operating your business and leave the day-to-day operations to us.
Our experienced team specializes in appointment booking, data entry, and customer service. To maximize service quality, we provide continuous training to all of our employees, so they’re always up to date on the latest industry-related technologies and software. Plus, we also train employees on our clients’ company policies so that they can confidently represent your organization.
We make appointment scheduling and tracking incredibly easy and convenient with efficient solutions that work for you. Users have the option of booking appointments online or calling in. Once appointments are scheduled, they’ll automatically be entered into our system, so that we can manage them for you.
With over 30 years of customer service experience under our belts, we’ve managed to successfully extend our appointment booking services to a wide range of industries across Canada, including: