How to Win Back & Regain Lost Customer Trust | Customer Win Back Strategy

How to Win Back Customers and Regain Customer Trust

Posted by on Mar 10th, 2016

win back lost customerWhen you want to grow your business, one of the best ways is by using a customer win-back campaign. Sales and marketing are the traditional methods for increasing revenue or growing a business. While these methods can be successful and effective, they are also cost-prohibitive and have a very poor return on investment (ROI). On the other hand, a customer win-back program is one of the most cost-effective ways to grow your business because it allows you to win back lost customers. These win-back campaigns work by finding former customers and turning them back into loyal, paying customers.

Why Care About Lost Customers?

Many businesses will not pay attention to a lost customer and will instead choose to focus on attracting new clients. While this may seem to make sense, it is actually the least effective way to increase sales and business. Studies have been done to determine which types of customers are more likely to make a purchase or sale. What this research has found is that businesses have a much greater chance of selling to a former customer than to someone who has never done business with the company. This means that focusing on lost customers is one of the most effective ways to grow a business.

With traditional marketing, most of the people you reach will have no interest in or need for your products/services. However, former customers do have a need for your products/services, or at least did at one point. Often, they are attracted away by competitors or stopped making purchases due to an issue they had. By using the customer win-back process, you can return more of these former customers to the fold and grow your business faster than with traditional marketing or sales.

How Win-Back Program/Campaign Will Help

With a win-back campaign from a call center, your business can quickly begin to gain back your former customers and clients. These campaigns target former customers, using a variety of proven techniques. Customer win-back strategy uses a combination of incentives, problem-solving, and marketing to appeal to former customers. By determining why a customer left your business and offering the right solution to convince them to come back, a call center can regain customer trust.

One of the main reasons why these campaigns are very successful is because they directly target the customer. A trained, customer representative will interact with the former customer, tailoring their strategy towards the specific program at hand. If the customer simply hasn’t made a purchase, then he or she can be reminded of new products and services. If a customer had an issue that wasn’t properly resolved, then a solution can be offered as well as incentives to draw him or her back in. Customer win-back campaigns are effective because they can be individualized in this way.

Why Our Customer Win-Back Programs?

3C Contact Services uses state-of-the-art technology and proven work processes to return lost customers and increase customer retention. Not only can our win-back campaigns attract former customers, but we can also provide your business with data on why these customers left in the first place. Using trained customer service and sales representatives, 3C Contact Services can boost your sales and help improve your business.

Could your business benefit from customer retention and win-back programs? As the leading provider of outsourced call center solutions, 3C Contact Services teaches its partners the necessary customer service skills needed to engage and retain customers. Call us today at 1-888-353-2335.