Customer Service Stats for 2020
The customer service industry has forever been impacted by the COVID-19 pandemic. But not all of those changes have been negative. In fact, many of
Why Outsourcing Customer Service Is a Saving Grace for Businesses in a Post-Pandemic World
Long before the pandemic, technological evolution was the driving force behind ever-changing business structures. New technology opens the floodgates for new ways of branching out
Why Outsourcing Real Estate Broker Appointment Scheduling Services Is the Right Answer
Real estate agents are some of the busiest and hardest working professionals out there. From performing extensive market research to managing listings, operating open houses
Benefits of Outsourcing Data Cleansing
Detail-oriented and effective data cleansing services can help ensure that your organization always has access to reliable, up-to-date, and actionable information. Outsourcing your data cleansing
Improving Customer Experiences in a Post-COVID World: Why the Human Touch Still Matters
COVID-19 has changed the way most businesses operate. Find out how live agent interactions can help improve customer experiences during COVID-19.
How Hiring a Patient Scheduling Service Slows the Spread of COVID-19
Keeping track of your patients during the pandemic is hard. Read about the benefits of using patient scheduling services for your patients in light of coronavirus.
The Importance of Welcome Call Services: How to Make New Customers Feel Appreciated
What Is a Welcome Call Service? Why Do You Need a Welcome Call Service for Your Business? What Are the Benefits of a Welcome Call
Customer Dissatisfaction: What Are the Hidden Costs of Bad Customer Service?
A Bad Customer Experiences Can Ruin Your Reputation You know the saying “there’s no such thing as bad publicity”. Well, that’s not always true when
How to Choose a Direct Response Marketing Agency
While there are countless marketing practices used in various industries to help organizations of all sizes make big waves, choosing the right branding and advertising