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Strategic Contact Center Trends That Will Impact Customer Service in 2021
The customer service landscape has undergone a series of significant changes over the past few years. More recently, the customer service industry has shifted its
Important Lessons That COVID-19 Has Taught the Business World
Despite many businesses having rainy-day emergency funds and contingency plans in place, many small business owners were woefully unprepared for the drastic economic downturn brought
Top 6 Reasons Companies Should Outsource Call Center Services
In-house customer care and support is a thing of the past. In an ideal world, you could manage your own customer support department, hire and
What Are the Benefits of Hiring Inbound Call Center Services for Your Small Business?
Companies these days are under a great deal of pressure to provide excellent customer service to ensure service efficiency, quality, and satisfaction. The pandemic, in
Tips to Improve Webinar Attendance with Telemarketing
In light of the COVID-19 pandemic, more businesses are hosting safe, socially distanced webinars to drum up brand awareness and engage more customers. The challenge
Sales Rebuttals for “Not Interested” Prospects
Nobody likes hearing the word no, especially not eager salespeople who are just trying to boost their monthly metrics and make a profit for their
How to Improve Your Sales Pipeline after COVID-19
Most businesses have suffered significant financial losses as a direct result of the COVID-19 pandemic. Between the lockdowns, closures, re-openings, and re-closings, this year has
Common Telemarketing Service Myths Debunked
Telemarketing usually gets a bad rap, mostly due to the number of reported scams that hackers use to access people’s information. Most people go out
Inexpensive, Yet Effective Ways to Show Customer Appreciation
Businesses usually spend a lot of money on their customer acquisition strategies, mistakenly thinking that’s the way to boost their bottom lines. In reality, customer
The Art of Writing Apology Emails to Customers
As a business owner, you thrive to make sure that your customers are always fully satisfied with your products and services. But sometimes, it’s easy
Customer Service Stats for 2020
The customer service industry has forever been impacted by the COVID-19 pandemic. But not all of those changes have been negative. In fact, many of
Why Outsourcing Customer Service Is a Saving Grace for Businesses in a Post-Pandemic World
Long before the pandemic, technological evolution was the driving force behind ever-changing business structures. New technology opens the floodgates for new ways of branching out