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Why Live Chat Is a Beneficial Tool for Your Customer Service Team
Creating a positive customer experience is just as important these days as developing stellar products or delivering excellent customer service. What’s the difference between customer
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Why Upselling and Cross-Selling Are Essential for Business Growth?
Many companies focus a great deal on customer acquisition as their main source of revenue growth. While this is certainly an effective sales tactic to
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Everything You Need to Know about Lead Qualification
Whether you run a traditional marketing campaign or are making the leap to the realm of digital marketing, lead qualification is a tried and true
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How to Maximize Your Sales Using Telemarketing Companies
Outsourcing telemarketing services as opposed to hiring a full- or part-time in-house staff is an efficient and cost-saving solution that many businesses use to improve
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Strategic Contact Center Trends That Will Impact Customer Service in 2021
The customer service landscape has undergone a series of significant changes over the past few years. More recently, the customer service industry has shifted its
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Important Lessons That COVID-19 Has Taught the Business World
Despite many businesses having rainy-day emergency funds and contingency plans in place, many small business owners were woefully unprepared for the drastic economic downturn brought
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Top 6 Reasons Companies Should Outsource Call Center Services
In-house customer care and support is a thing of the past. In an ideal world, you could manage your own customer support department, hire and
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What Are the Benefits of Hiring Inbound Call Center Services for Your Small Business?
Companies these days are under a great deal of pressure to provide excellent customer service to ensure service efficiency, quality, and satisfaction. The pandemic, in
![Tips to Improve Webinar Attendance with Telemarketing](https://3ccontactservices.com/wp-content/uploads/2020/11/male-supervisor-assisting-telemarketer-at-call-cen-7BBV5MU-300x200.jpg)
Tips to Improve Webinar Attendance with Telemarketing
In light of the COVID-19 pandemic, more businesses are hosting safe, socially distanced webinars to drum up brand awareness and engage more customers. The challenge
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Sales Rebuttals for “Not Interested” Prospects
Nobody likes hearing the word no, especially not eager salespeople who are just trying to boost their monthly metrics and make a profit for their
![How to Improve Your Sales Pipeline after COVID-19](https://3ccontactservices.com/wp-content/uploads/2020/11/discussing-growth-of-sales-QXYV2AW-300x200.jpg)
How to Improve Your Sales Pipeline after COVID-19
Most businesses have suffered significant financial losses as a direct result of the COVID-19 pandemic. Between the lockdowns, closures, re-openings, and re-closings, this year has
![Common Telemarketing Service Myths Debunked](https://3ccontactservices.com/wp-content/uploads/2020/11/call-center-Y67LSXE-300x200.jpg)
Common Telemarketing Service Myths Debunked
Telemarketing usually gets a bad rap, mostly due to the number of reported scams that hackers use to access people’s information. Most people go out