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Common Myths about Customer Service

Seasoned customer service agents may think they know everything there is to know about the industry and how to handle certain circumstances. But it doesn’t

Occupancy vs. Utilization in Call Centers

Occupancy vs. Utilization in Call Centers

Call centers use a variety of different metrics and key performance indicators (KPIs) to track overall customer satisfaction rates and improve their operations. Occupancy vs.

The Importance of Medical Answering Services

More often than not, medical professionals don’t work the standard eight-hour shifts to which employees in other industries are accustomed. A typical shift for a