3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is pleased to announce the promotion of Marco Giordanella as Team Manager Inbound.
“Marco has witnessed firsthand the growth of 3C Contact Services over the years, and he has quickly become a valuable asset to the team,” says Steven Facey, general manager of 3C Contact Services. “Marco has been persistent in his drive to carry out the best service possible and his promotion to Team Manager Inbound is well-deserved.”
Giordanella has been a member of 3C Contact Services for the past five years, where he previously held the title of Quality Assurance. As the new Team Manager Inbound, Giordanella will be responsible for assisting agents on the floor should they have any questions that pertain to their call, as well as assisting with any offline work. He is also responsible for providing technical support through live chat and handles international Paypal transactions. Giordanella has worked in the call center industry for over six years and holds an advanced diploma in Business Administration – Marketing from Centennial College.
Commenting on his new position, Giordanella says “I’m grateful to be given this opportunity. Taking on the role of Team Manager Inbound is a new challenge and one that I’m excited to take on full force. 3C is a growing company and being part of this growth is exciting. I look forward to what the future holds both for me and the company.”
3C Contact Services provides inbound and outbound call center solutions for businesses across Canada, helping increase profitability, grow market share, and improve customer relationships. 3C Contact Services offers a range of customer service, sales, marketing, and customer support services for their clients.