8 Ways to Improve First Contact Resolution (FCR) Rates and Customer Service Practices 3CContact Services 2019-04-17 00:15:37 Blog Array
Steven, Author at 3C Contact Services

About: Steven

As vice president of sales and general manager, Steven is responsible for managing 3C Contact Services’ staff, sales, and operations, developing strategic plans to grow business and increase the effectiveness of the provided service. Steven is also responsible for building 3C Contact Services’ image and fostering relationships with clients and community organizations.

8 Ways to Improve First Contact Resolution (FCR) Rates and Customer Service Practices

Steven April 15th, 2019

First contact resolution (FCR) is exactly what it sounds like. In the call center and customer service industry, first contact resolution means resolving a customer’s issues and answering all of their questions within the scope of their first phone call to your company. It essentially eliminates the need for follow up phone calls, e-mails, or Read the full article…

How Doctors’ Offices Can Benefit from a Medical Answering Service

Steven March 18th, 2019

Medical professionals are busier now more than ever. These days it seems like the number of patients who need medical attention has far exceeded the number of doctors that are available to provide treatment and answer their questions. If you currently run a medical office and are having trouble keeping up with the demand from Read the full article…

The Dos and Don’ts of Lead Qualification: How to Effectively Qualify Leads and Grow Your Business

Steven March 4th, 2019

Lead qualification is one of the most essential aspects of any marketing campaign. While some marketers think attracting the highest number of leads is the key to success and increasing their companies’ ROIs, that’s not always the case. In fact, it’s been proven time and time again that the quality of the leads trumps the Read the full article…

Why Low Attrition Rates Are Good for Customer Service

Steven February 4th, 2019

In business, attrition is the number of employees a company is able to retain over a certain period of time. Low attrition rates are highly beneficial and favourable because they can guarantee both employee and customer satisfaction. Both of these factors are essential to maintaining high quality service, retaining more customers, and increasing revenue for Read the full article…

How to Create Effective Customer Satisfaction Surveys

Steven January 21st, 2019

Customer satisfaction surveys are an essential part of any business regardless of size, stature, or industry. They provide valuable insights into what your customers are thinking, how they feel about your business, products, and services, and whether or not they’d use your business again or recommend it to other people. All this information is easily Read the full article…

3C Contact Services Announces Strategic Partnership with Loop Real Estate Marketing

Steven April 11th, 2018

Toronto, Canada, April 11, 2018 – 3C Contact Services Inc. (www.3CContactServices.com), is pleased to announce it has secured a strong and mutually beneficial partnership with Loop Real Estate Marketing (https://looprem.com). 3C Contact Services has identified a need in the realtor space for experienced inside sales agents. With Loop’s extensive knowledge of the real estate market Read the full article…

How Inside Sales Agents (ISAs) Can Help Real Estate Businesses

Steven April 9th, 2018

As your real estate business continues to rapidly expand and reach massive levels of success, you may start to realize that even your customer support team needs a little extra assistance. When you reach your peak level of success, the last thing you want is for your team to fall behind on lead acquisition, customer Read the full article…

Why Should You Consider Virtual Receptionist Call Center Services for Your Business?

Steven January 22nd, 2018

It’s a well-known fact that the vast majority of people who call into a business simply hang up when they get voicemail or an answering machine. Part of this is because of our preference for instant messaging, but it may also be because people prefer to deal with a real human being rather than spending Read the full article…

How Order-Taking Call Centers Can Help Your Business

Steven January 15th, 2018

When is it time to scale up by using an order-taking call center located in North America? This is a question that many companies need to ask themselves as they plan for the growth of their business throughout the New Year. If this is the time to capitalize on your company’s forward momentum, in order Read the full article…

How to Outsource Customer Call Center Services in Toronto

Steven December 27th, 2017

Customer service outsourcing is being used by more businesses than ever before. From smaller businesses and start-ups to larger, well-established companies, outsourced customer service can be an effective method for growing the business, increasing revenue, attracting new customers, and fostering business-customer relationships. Of course, customer care outsourcing isn’t about simply choosing any old call center. Read the full article…