Why Customer Experience Matters: How Bad Customer Service Can Ruin Your Business 3CContact Services 2019-08-13 02:03:55 Blog Array
Steven, Author at 3C Contact Services

About: Steven

As vice president of sales and general manager, Steven is responsible for managing 3C Contact Services’ staff, sales, and operations, developing strategic plans to grow business and increase the effectiveness of the provided service. Steven is also responsible for building 3C Contact Services’ image and fostering relationships with clients and community organizations.

Why Customer Experience Matters: How Bad Customer Service Can Ruin Your Business

Steven August 12th, 2019

Excellent customer service is the cornerstone of keeping your business alive and well. Of course, providing customer with high-quality services and products is also important, but how you interact with your customers and nurture those working relationships is essentially what convinces them to do business with you in the first place. Regardless of the size Read the full article…

Why You Need a Social Media Customer Response Service for Your Business

Steven July 8th, 2019

Social media and online marketing has forever changed the way that companies interact with their customers or potential customers. Younger generations tend to prefer contacting companies through their social media platforms including Facebook, LinkedIn, Twitter, and Snapchat. These platforms allow customers to publicly air their grievances, showcase their gratitude for excellent service, and easily interact Read the full article…

Customer Service Habits Every Rep Should Develop

Steven June 17th, 2019

Customer service agents are the first frontline defense for any company. Even though most of their customer interactions happen on the phone or online, the way in which they respond to and handle customer complaints and inquiries is pivotal to the success of your business. These interactions are the foundation for building strong, mutually beneficial, Read the full article…

9 Tips for Creating Positive Customer Experiences

Steven June 3rd, 2019

Aside from your employees, your customers are your greatest asset. After all, they’re the reason you’re in business. And that means, you shouldn’t underestimate the importance of establishing and maintaining a strong working relationship with all of your customers. The right way to go about doing this isn’t always obvious. It takes hard work, strong Read the full article…

Want to Nurture Strong Customer Relationships? Follow these Do’s and Don’ts

Steven May 21st, 2019

Starting a small business or startup is hard work. Aside from having to come up with ample resources and finances to fund your endeavours, you also need to start building and cultivating a strong customer base to help keep you going. But, how can you do that when you have such limited resources to begin Read the full article…

Customer Service Follow-Up: What Are the Best Techniques to Use?

Steven May 6th, 2019

Cultivating better customer relationships, meeting and exceeding sales goals, and appropriately timing customer follow-up communications are all art forms that should be taught and highly encouraged by all sales management teams. Poorly executed follow-up techniques and policies can place a huge strain on customer relations. When an issue arises, the one thing customers hate more Read the full article…

8 Ways to Improve First Contact Resolution (FCR) Rates and Customer Service Practices

Steven April 15th, 2019

First contact resolution (FCR) is exactly what it sounds like. In the call center and customer service industry, first contact resolution means resolving a customer’s issues and answering all of their questions within the scope of their first phone call to your company. It essentially eliminates the need for follow up phone calls, e-mails, or Read the full article…

How Doctors’ Offices Can Benefit from a Medical Answering Service

Steven March 18th, 2019

Medical professionals are busier now more than ever. These days it seems like the number of patients who need medical attention has far exceeded the number of doctors that are available to provide treatment and answer their questions. If you currently run a medical office and are having trouble keeping up with the demand from Read the full article…

The Dos and Don’ts of Lead Qualification: How to Effectively Qualify Leads and Grow Your Business

Steven March 4th, 2019

Lead qualification is one of the most essential aspects of any marketing campaign. While some marketers think attracting the highest number of leads is the key to success and increasing their companies’ ROIs, that’s not always the case. In fact, it’s been proven time and time again that the quality of the leads trumps the Read the full article…

Why Low Attrition Rates Are Good for Customer Service

Steven February 4th, 2019

In business, attrition is the number of employees a company is able to retain over a certain period of time. Low attrition rates are highly beneficial and favourable because they can guarantee both employee and customer satisfaction. Both of these factors are essential to maintaining high quality service, retaining more customers, and increasing revenue for Read the full article…