As vice president of sales and general manager, Steven is responsible for managing 3C Contact Services’ staff, sales, and operations, developing strategic plans to grow business and increase the effectiveness of the provided service. Steven is also responsible for building 3C Contact Services’ image and fostering relationships with clients and community organizations.

9 Key Ways to Win Over Customers

Posted by on Feb 15th, 2017
Consumers are more empowered than ever—so much so, that the public's perception of your organization can make or break it. As a result, having outstanding customer service skills is imperative for your call center agents.When it comes to a successful customer service strategy, words speak louder than actions. Often, the..

What Is the Importance of Timely Customer Service?

Posted by on Feb 8th, 2017
What Does Timely Customer Service Mean? Timely customer service means to provide support to customers in an opportune manner. Responding to customer requests on time as well as resolving customer issues in a timely fashion is an extremely part of customer service. Timely customer service entails action on the part..

Importance of Inbound Call Center Services in Insurance Sector

Posted by on Feb 6th, 2017
Call centers play an important role in the insurance sector as the demand for exceptional customer service continues to rise. Many companies choose to devote resources to improve their customer service experience— inbound call centers are a common way to do this. Inbound call centers for insurance companies offer a..

Why Location Matters when Choosing a Call Center

Posted by on Jan 31st, 2017
Language BarriersWhen selecting a call center, it’s imperative to think about the diversity of potential employees you’ll have access to. Depending on whether you’ll be dealing with calls from one country or many, you may need a multilingual team to effectively serve all of your customers. In order to work..

What Are the Advantages of an Inbound Call Center?

Posted by on Jan 24th, 2017
The benefits of having a call center in your organization are exhaustive. More than any other component of your organization, it is these people who will be speaking directly to your customers on a daily basis through inbound call center services. This is not a position that should be taken..

What Is the Difference Between an Inbound and Outbound Call Center?

Posted by on Jan 19th, 2017
There are notable differences between inbound and outbound call centers. If you are a small business that is considering partnering with an inbound call center or an outbound call center, then it’s important to know which services each can provide.While some call centers can are capable of providing both, it’s..

Importance of Inbound Call Center Services in Organizational Growth

Posted by on Jan 12th, 2017
It’s become obvious that in today’s business environment, there is a clear and direct connection between the quality of customer service and the success of any company. Due to the fact that the Internet has essentially created global competition for every business, customers now have more options than ever. This..

What Are the Root Causes and Effects of Bad Customer Service?

Posted by on Jan 4th, 2017
There are very few things more harmful to a business than poor customer service. This has always been the case, but today, bad customer service has a deeper and more immediate impact on a company than in generations before. We have the Internet and social media to thank for that...

9 Things Your Customers Hate (And How to Improve Them)

Posted by on Dec 29th, 2016
According to a recent survey from Consumer Reports, customer service is getting better since the last time the survey was conducted in 2011. But, employees' customer service skills have room for improvement. The results of the survey will be published in the September issue.The silver lining? The results found that..