Benefits of Using a Live Answering Service for Your Small Business
Running a small business can be difficult, especially when it comes to dealing with customer service inquiries. You want to make sure that you are
What Is the Difference Between a Call Center and Contact Center?
Making the decision to outsource your customer service operations is a big one. It can be difficult to determine which type of call center is
The Importance of Email Response Time and How to Improve It
Being able to respond to emails in a quick manner in business may help you gain an advantage in the competitive customer support market. Email
How to Switch from Reactive to Proactive Customer Service?
Customer service-based businesses must be aware of and improve their client experiences. There is a reactive approach we frequently resort to, but brand loyalty can
Tips to Handle Customer Escalation: How to Make Your Customers Happy
Customer escalation is a situation that arises when a customer’s issue or complaint is not resolved to their satisfaction by the first line of support.
Benefits of Virtual Receptionist Services for Small Businesses
A virtual receptionist can be a great addition to any small business. By having someone answer your calls and take messages, you can free up
What Is a Call Overflow Answering Service?
If your call volume is high and you’re not sure how to handle the overflow, don’t worry! You’re not alone. Many businesses struggle with call
11 Reasons Why Outsourcing Your Order Taking Service Is a Good Idea
When it comes to customer service, the process of order taking is one of the most crucial aspects. This is the first point of contact
How to Pick Call Center Service for Your Retail Business
These days, it seems like good help is hard to find when it comes to growing and sustaining a retail business or brand. As your
Common Myths about Customer Service
Seasoned customer service agents may think they know everything there is to know about the industry and how to handle certain circumstances. But it doesn’t
Occupancy vs. Utilization in Call Centers
Call centers use a variety of different metrics and key performance indicators (KPIs) to track overall customer satisfaction rates and improve their operations. Occupancy vs.
The Importance of Medical Answering Services
More often than not, medical professionals don’t work the standard eight-hour shifts to which employees in other industries are accustomed. A typical shift for a