When it comes to delivering exceptional customer service, first impressions are everything. Positive and negative customer service experiences always stand out, while mediocre ones are easily forgotten. For that reason, it’s important to always bring you’re a-game to every customer interaction. But managing your business in addition to answering calls, email, and live chat volumes simultaneously is impossible. You’re only one person and you need help. Hiring a permanent full-time or part-time receptionist can be expensive and time-consuming. After all, there’s a lot of training and infrastructural changes involved.
Virtual receptionist services are the perfect solution for filling that gap. They can remotely help you manage all of your back-office operations and customer service practices, so that you can concentrate on growing your brand. Here are the benefits of working with a virtual receptionist or answering service for your business.
Consistently High-Quality Customer Service
Virtual receptionists are well-trained to provide top-notch informative and compassionate customer service at all times. They can do everything from placing orders, processing transactions, and troubleshooting technical issues to answering questions, de-escalating stressful situations, handling customer complaints, etc.
Save Time and Money
Third-party virtual receptionist services eliminate training costs and reduce overhead. Unlike in-office receptionists, VRs work remotely and, therefore, have all of their own high-tech equipment already available to them, which cuts down your operating costs significantly as opposed to having to purchase new office furniture and equipment. Plus, you can downsize your workspace infrastructure instead of having to accommodate more people in the office.
Customer Inquiries Are Answered Quickly and Efficiently
Live virtual answering services have the resources and infrastructure available to accommodate high customer inquiries via phone, email, and live chat. Virtual receptionists are thoroughly vetted and trained by the companies that they work for to ensure they have the skills and experience necessary to do their jobs properly and represent your company. Shorter waiting times and fewer dropped calls or neglected emails and live chat messages means greater customer satisfaction and a positive brand reputation for your business.
Maintain a Professional Appearance
Virtual receptionist services learn all of the important details about your business, so that they can accurately and convincingly represent your brand using multiple contact platforms. This level of dedication helps you maintain a strong professional appearance. Your customers will think that they’re speaking to an actual receptionist at your office.
Manage Your Check-In Process
Virtual receptionists can help you better manage your online or in-person check-in process, whether it’s for security or other reasons. This way, you can always keep track of who’s coming and going to and from your workplace at all times.
Boost Customer Retention and Acquisition
Some virtual receptionists are also trained salespeople. By providing excellent customer service at all times, they can easily earn the trust and respect of your patrons. Building a strong customer relationship is essential to increasing sales and can also aid in the upselling and cross-selling process.
Get the Best Virtual Receptionist Services in the GTA
3C Contact Services provides virtual call-answering services on behalf of SMBs across Toronto and the GTA. Our clients love us because we only hire the most qualified, compassionate, and knowledgeable virtual receptionists in Toronto. All of our call center agents are meticulously trained on each brand and they’re provided with all of the state-of-the-art equipment they need to guarantee consistently excellent performance at all times. Contact us today to learn more.