Common Customer Complaints in Call Centers

Posted by on Sep 1st, 2021
One of the top tips for building a successful business, besides excellent products and services, is perfect customer service. Naturally, this factor involves resolving customer complaints, and as the old saying goes, "the customer is always right."  If you wish to train the call center section of your business and..

Everything You Need to Know about Professional Call Answering Services

Posted by on Jul 16th, 2021
Every growing business, whether it’s a start-up or SMB, needs some additional support in handling customer interactions from time to time. Professional answering and virtual receptionist services can help you better manage your customer interactions, so you never have to deal with high call volumes or complaints about dropped calls..

How Virtual Receptionist Services Benefit Your Customers and Businesses

Posted by on Jun 1st, 2021
When it comes to delivering exceptional customer service, first impressions are everything. Positive and negative customer service experiences always stand out, while mediocre ones are easily forgotten. For that reason, it’s important to always bring you’re a-game to every customer interaction. But managing your business in addition to answering calls,..

Everything You Need to Know about Customer Retention

Posted by on May 5th, 2021
What Is Customer Retention? Customer retention is when businesses take proactive steps to encourage first-time customers to become repeat customers by purchasing products, services, or subscriptions. Repeat customers are a huge asset because they already know or have an idea of how your business works and what to expect from..

Why Live Chat Is a Beneficial Tool for Your Customer Service Team

Posted by on Apr 12th, 2021
Creating a positive customer experience is just as important these days as developing stellar products or delivering excellent customer service. What’s the difference between customer experience and customer service? Customer experience is based on how customers perceive your business through multi-tiered interactions, whereas customer service is the quality and level..

Everything You Need to Know about Lead Qualification

Posted by on Feb 8th, 2021
Whether you run a traditional marketing campaign or are making the leap to the realm of digital marketing, lead qualification is a tried and true method that can help boost your bottom line. Keep reading to discover why you should consider outsourcing lead qualification services and management to a renowned..

How to Maximize Your Sales Using Telemarketing Companies

Posted by on Jan 28th, 2021
Outsourcing telemarketing services as opposed to hiring a full- or part-time in-house staff is an efficient and cost-saving solution that many businesses use to improve their business practices and maximize back-office processing resources. With the help of a reputable outbound call center in Canada, small- and medium-sized businesses can reap..