The Importance of Medical Answering Services

Posted by on Jan 6th, 2022
More often than not, medical professionals don’t work the standard eight-hour shifts to which employees in other industries are accustomed. A typical shift for a healthcare worker can be anywhere between 10 to 12 hours or longer depending on their field and whether or not they’re dealing with an emergency. ..

Contact Center Industry Trends and Predictions for 2022

Posted by on Dec 15th, 2021
During the COVID-19 pandemic, call centers faced a number of challenges including a sudden influx of complex customer phone calls and emails while dealing with their own internal staffing issues and adjusting to remote working models. Mounting calls and emails coupled with outdated technology and unreliable Wi-Fi connections made it..

Impact of Missed Customer Calls on Your Small Business

Posted by on Nov 18th, 2021
Unanswered or missed customer phone calls are a much bigger deal for your business than you might think. Upper management level employees may not bat an eye at a few missed calls, but the reality is that phone calls make up for about 80% of customer communications. Every missed call..

How Do Bilingual Answering Services Help Your Business?

Posted by on Oct 15th, 2021
Good help isn’t always that hard to find when you know where to look. Professional bilingual answering services can help you expand your business and elevate it to the next level by reaching out to more global markets on a widespread scale. French and English are Canada’s two official languages,..

Common Customer Complaints in Call Centers

Posted by on Sep 1st, 2021
One of the top tips for building a successful business, besides excellent products and services, is perfect customer service. Naturally, this factor involves resolving customer complaints, and as the old saying goes, "the customer is always right."  If you wish to train the call center section of your business and..

Everything You Need to Know about Professional Call Answering Services

Posted by on Jul 16th, 2021
Every growing business, whether it’s a start-up or SMB, needs some additional support in handling customer interactions from time to time. Professional answering and virtual receptionist services can help you better manage your customer interactions, so you never have to deal with high call volumes or complaints about dropped calls..

How Virtual Receptionist Services Benefit Your Customers and Businesses

Posted by on Jun 1st, 2021
When it comes to delivering exceptional customer service, first impressions are everything. Positive and negative customer service experiences always stand out, while mediocre ones are easily forgotten. For that reason, it’s important to always bring you’re a-game to every customer interaction. But managing your business in addition to answering calls,..

Everything You Need to Know about Customer Retention

Posted by on May 5th, 2021
What Is Customer Retention? Customer retention is when businesses take proactive steps to encourage first-time customers to become repeat customers by purchasing products, services, or subscriptions. Repeat customers are a huge asset because they already know or have an idea of how your business works and what to expect from..