Press

Toronto, Canada, August 6, 2015 – 3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is responding to a recent survey on customer satisfaction. According to a survey conducted by the Consumer Reports National Research Center, the majority of respondents find customer service, both virtual and … 3C Contact Services Responds to Survey on What Customers Find Frustrating

Toronto, Canada, July 28, 2015 – 3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is responding to Deloitte’s 2015 global contact center survey. For their 2015 global contact center survey, professional services network Deloitte surveyed 300 businesses on five continents. Of those surveyed, 96% of … 3C Contact Services Responds to Deloitte’s Report on the Challenges Contact Centers Will Face in the Future

Toronto, Canada, July 23, 2015 – 3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is weighing in on a recent study that found an increasing number of customers are unsatisfied with call center services. According to a study conducted by behavioral analytics software company Mattersight, … 3C Contact Services Weighs in on Increase in Customer Dissatisfaction in Call Center Services

Toronto, Canada – July 21, 2015 — 3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is weighing in on recent statements that Bitcoins could shake up customer loyalty programs. According to a recent Wall Street Journal article, many retailers that offer reward programs, such as … 3C Contact Services Offers Their Opinion on Bitcoin’s Effect on Customer Loyalty Programs

Toronto, Canada, July 2, 2015 – 3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is weighing in on a recent study on the adoption of cloud computing by businesses. According to a study performed by Oxford Economics and SAP, 69% of the businesses surveyed expect … 3C Contact Services Weighs in on Study: Cloud Computing Enabling New Business Models Within Next Three Years

Toronto, Canada, June 11, 2015 – 3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is weighing in on the trend towards outsourcing and the advantages of hiring a third-party call center. With more and more businesses taking on outsourcing as a means to cut costs … 3C Contact Services, the Leading Provider of Call Center Services, Weighs In On Trend Towards Outsourcing

Toronto, Ontario, May 27, 2015 – 3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is providing tips for managers who are looking to improve customer service at their call centers this summer. “Unfortunately, many people have call center horror stories,” says Damian Reyes, customer service … 3C Contact Services, the Leading Provider of Call Center Services, Offers Tips to Avoid Customer Service Nightmares

3C Contact Services Inc. (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is announcing its top tips on how to prevent high turnover rates over the summer months. “High turnover rates for call center agents are a serious issue that many managers face. In fact, many of our … 3C Contact Services Inc. Announces Top Tips on How to Prevent High Turnover Rates in Summer Months

Toronto, Canada, April 28, 2015 – 3C Contact Services Inc. , North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is weighing in on an independent consumer survey that shows a lack of knowledge among customer service agents is the biggest concern for clients. In a survey of 5,000 customers … 3C Contact Services Says Lack of Customer Service Knowledge Is Biggest Issue for Clients

Toronto, Canada, April 13, 2015 – 3C Contact Services Inc., North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is weighing in on the improving North American economy and the impact consistent quality assurance has on enhancing brand loyalty. Retail sales in the United States declined by 0.6% in February, … 3C Contact Services Says Consistent Quality Assurance Enhances Brand Loyalty