Toronto, Canada, July 27, 2018 – 3C Contact Services (www.3CContactServices.com), a Canadian contact center that provides superior lead qualification, inside sales, and customer service to a wide variety of businesses, is pleased to announce that Amanbir Singh has been hired as Client Success Manager.
“Amanbir is an excellent fit for our team. He has over 13 years of experience working in the contact center industry, creating innovative solutions for businesses,” says Christina Robinson, General Manager of 3C Contact Services. “We’re confident that he’ll serve as an inspirational leader and are excited to welcome him aboard!”
As the Client Success Manager, Singh will be responsible for ensuring that our clients’ goals are met and that processes are streamlined for maximum efficiency, providing client-specific program analytics with a focus on key metrics that create value. He’ll also ensure that the appropriate technology, high quality standards, and training methods are in place to maximize results for 3C Contact Services’ clients.
Mr. Singh brings a depth of knowledge and experience to 3C. He holds a Bachelor of Technology degree, he is a certified Lean Six Sigma Black Belt, and is a trained project management professional. In addition, Mr. Singh has immeasurable expertise in Business Process Excellence, serving as the Vice President of Sales and Business Development in his former role. He has successfully led over 20 enterprise-wide improvement projects for several Fortune 500 companies including projects in telecom, technology, banking and e-Commerce sectors and personally mentored over 50 Six Sigma Black and Green Belt Projects.
Commenting on his appointment, Singh said: “I’ve always enjoyed driving growth through quality, process improvement methodologies and analytics both internally and for clients. I’m pleased to be joining a dynamic organization that shares my passion for creating value and accomplishing our shared objectives for achieving excellence.”
3C Contact Services provides inbound and outbound call center solutions for businesses across Canada and the United States, helping increase profitability, grow market share, and improve customer relationships. They offer a range of customer service, sales, marketing, and customer support services for their clients.