Author Archives: NUeditor

There’s no foolproof method for avoiding customer complaints. No matter what your business does to improve customer relations, there’s always the chance of disappointing someone. That’s the nature of running a business and building a brand. The question is whether you’re willing to disappoint a few people in order to..

Customer service representatives are the main point of contact for your customers and that means they have to be friendly, approachable (yes, even on the phone), and informative. There are a lot of other important adjectives that could be used to describe the ideal customer service representative—compassionate, understanding, patient, a..

As a marketer and business owner, you spend a lot of time researching your industry as well as the desires and preferences of your customer base. To attract the right customers to your business, you need to be able to predict the value each individual relationship will have. But, in..

We’ve always known about the healing powers of music. It can help you get through some of the hardest experiences of your life. But did you know that certain frequencies of sound can also help improve your concentration, boost your brain power, as well as relieve physical and mental pain?..

Excellent customer service is the cornerstone of keeping your business alive and well. Of course, providing customer with high-quality services and products is also important, but how you interact with your customers and nurture those working relationships is essentially what convinces them to do business with you in the first..

Social media and online marketing has forever changed the way that companies interact with their customers or potential customers. Younger generations tend to prefer contacting companies through their social media platforms including Facebook, LinkedIn, Twitter, and Snapchat. These platforms allow customers to publicly air their grievances, showcase their gratitude for..

Customer service agents are the first frontline defense for any company. Even though most of their customer interactions happen on the phone or online, the way in which they respond to and handle customer complaints and inquiries is pivotal to the success of your business. These interactions are the foundation..

Aside from your employees, your customers are your greatest asset. After all, they’re the reason you’re in business. And that means, you shouldn’t underestimate the importance of establishing and maintaining a strong working relationship with all of your customers. The right way to go about doing this isn’t always obvious...

Starting a small business or startup is hard work. Aside from having to come up with ample resources and finances to fund your endeavours, you also need to start building and cultivating a strong customer base to help keep you going. But, how can you do that when you have..

Cultivating better customer relationships, meeting and exceeding sales goals, and appropriately timing customer follow-up communications are all art forms that should be taught and highly encouraged by all sales management teams. Poorly executed follow-up techniques and policies can place a huge strain on customer relations. When an issue arises, the..