Business Process Management (BPM) is a central aspect of ensuring organized and efficient business operations. Companies that fail to administer effective BPM standards and protocols are subject to a number of negative outcomes including lost revenue, dissatisfied employees, and above all, unhappy customers. 3C Contact Services’ business process management has been proven to help companies throughout Toronto and the GTA maintain the highest possible standards when creating and delivering excellent backend operational systems.
Keep reading to learn all about how 3C’s business process management can help you improve your overall business operations along with your customer relations and revenue.
What Is Business Process Management and How Does It Work?
Before getting into the benefits that a proper BPM system can have for your business, it’s important to understand exactly what it is and how it functions.
Simply put, BPM is an internal mechanism that can be used to help businesses automate certain functions with the objective of achieving measurable optimal results. A vast combination of methods can be used to implement BPM within every company culture as long as they’re proven to be effective and of great value.
BPM methods can vary from one industry to another and even from one company to another, depending on the specific needs of your business. For instance, the customer service industry requires a series of stringent and impenetrable sales, billing, quality assurance, and corrective or preventative methods to ensure that they’re offering the best possible services to their clients.
These methods both collectively and individually are all part of the company’s core BPM, the main idea of which is to help establish and maintain high standards of excellence regardless of industry.
How 3C Contact Services Streamlines Effective BPM
As one of the leading call centers and customer service agencies in Toronto and the GTA, 3C Contact Services is committed to offering our clients top-notch service quality when it comes to customer acquisition and retention.
We start off by thoroughly analyzing your existing customer service model and help you map out improvement strategies to create a more efficient end-to-end process. From initial point of contact and filling out contact forms to initializing a sale or conflict resolution to completing transactions and executing deliverable results, our experienced team of customer service agents are trained to work toward complete customer satisfaction in compliance with your company standards.
Why 3C Contact Services Is the Best Choice for BPM
After many years working in the customer service industry, we’ve learned many things, the most important of which is that it’s absolutely necessary to have a strong business plan in place and that includes a proven BPM system.
If one aspect of the entire system doesn’t work, then it needs to be tweaked or replaced entirely with something that does. And that’s exactly what our backend staff is capable of doing for our clients.
We Can Improve Your Existing BPM
As mentioned, the first step in our process is to carefully and closely analyze every aspect of your existing BPM protocol. On-the-job experience is very telling and if we notice any aspects of your existing system that aren’t completely serving your business, then we’ll communicate that to you right away—but not before expertly mapping out a detailed improvement strategy that we believe will vastly benefit your bottom line.
Setting Core KPI
KPI stands for key performance indicators. Essentially, this is a method of measuring the effectiveness of your current BPM. The goal of this system is to help companies pinpoint exactly what aspects of their business models are working and which ones aren’t. In addition to measuring whether or not businesses are achieving their objectives, KPI also show how effectively and efficiently those objectives are being met.
Through our extensive BPM analysis initiative, 3C Contact Services can help you determine which aspects of your current model are worth keeping, which ones need to be tweaked, and which ones should be replaced with a more suitable method.
Emphasizing Holistic Development
The holistic approach to BPM development and implementation is akin to the butterfly effect that’s prevalent in chaos theory. It basically means that even the most seemingly insignificant policy changes on a departmental level can impact the success of the business as a whole. Every BPM improvement should be created and executed with the success of the entire company in mind and that’s exactly what we can do for you.
We Can Help You Achieve Higher Revenues
At 3C Contact Services, our entire team is motivated to help your company achieve optimal success through an entirely results-driven work ethic and schema. Our top priority is to deliver highly measurable success rates for our clients and we believe there’s no better way to quantify that than through visible financial gains and positive customer interactions.
Extensive Risk Reduction and Mitigation
We also have a proven track record of helping our clients reduce risk levels and mitigating existing and potential system errors. We follow through on strong and proactive risk reduction methods that are custom-tailored for each and every single one of our clients. There’s no one-size-fits all solution when it comes to reducing and mitigating risk, but there are measurable constructs that can be put in place to prevent future losses as much as possible. Key components of risk assessment, reduction, and mitigation include time, scope, cost, and potential losses. All of these must be anticipated and factored in from the very beginning.
Cutting Down Waste and Optimizing Resources
With the right resources in place, any company can achieve some degree of success. The problem is that vital resources are often misused, misrepresented, or completely wasted and that’s where preventable losses occur. 3C Contact Services not only provides you with relevant and necessary resources, but we also have a rigorous BPM system in place to ensure that they’re used as effectively as possible. Minimizing resource wastefulness is an impactful way to optimize the success of your business and help it grow exponentially.
3C Contact Services Is the Best BPM Provider in Toronto
3C Contact Services has helped countless small- and medium-sized businesses increase their revenue through our proven and efficient BPM-based customer service model. We take the time to understand your business policies and platforms to better serve you and your customers. Contact us today to learn more.