Toronto, Canada, February 24, 2015 – 3C Contact Services Inc., North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is announcing the top ways outsourcing can win customers and boost sales, as economic data show the North American economy gaining traction.
According to the U.S. Department of Labor, the number of Americans filing for unemployment benefits fell more than expected; further evidence that the U.S. labor market is getting stronger. Initial claims dropped 21,000 to 283,000 for the week that ended Feb. 14; economists had forecast jobless claims’ falling to 293,000. (Source: “Unemployment Insurance Weekly Claims,” U.S. Department of Labor web site, February 19, 2015; www.dol.gov/opa/media/press/eta/eta20150262.pdf.)
“This data, coupled with an unemployment rate of 5.6%, means an increasingly large number of people have more discretionary income,” says Damian Reyes, customer service manager at 3C Contact Services. “The economic outlook in Canada is equally as encouraging as a strong U.S. recovery, and increased business investment will help with exports and overall job creation.”
Reyes explains that businesses looking to capitalize on the improving North American economy should consider domestically outsourcing their contact center solutions. That’s because it can be difficult for businesses to build and maintain a customer base on their own, especially in a competitive marketplace.
“For brands to succeed on a retail and customer service level, they need to use an experienced contact center company with all the right systems in place,” he adds. “Outsourcing provides a cost-effective way to handle customer questions and issues. It’s also an excellent way to generate leads and sales and improve retention and save rates.”
“Exceptional customer service starts with knowledgeable staff and translates into new customers and increased sales,” Reyes concludes. “Highly trained contact center representatives are empowered to go above and beyond customer expectations. This fosters the kind of environment that creates a great first impression, develops long-term relationships, and builds brand loyalty.”
3C Contact Services has an overall customer satisfaction rate of 97%, exceeding industry standards of between 90% and 95%. 3C Contact Services also maintains a shared services leading customer combined retention rate of 55%, and companies that use 3C Contact Services have also seen their save rates improve by 43%. To learn more about 3C Contact Services Inc., visit the company’s web site, call 3C Contact Services at 1-888-353-2335, or e-mail firstname.lastname@example.org.