Press

Vaughan, Canada, March 11, 2015 – 3C Contact Services Inc., North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is weighing in on the Contact Center Satisfaction Index rising slightly in 2014. 3C Contact Services is also commenting on the kind of critical functions necessary to enhance the customer experience … 3C Contact Services Weighs In On Contact Center Satisfaction Index Rising Slightly in 2014

Toronto, Canada, February 24, 2015 – 3C Contact Services Inc., North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is announcing the top ways outsourcing can win customers and boost sales, as economic data show the North American economy gaining traction. According to the U.S. Department of Labor, the number … 3C Contact Services Comments on Strong Economic Data and Why Outsourcing Can Boost Sales

Toronto, Canada – February 10, 2015— 3C Contact Services Inc., North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is weighing in on how bad customer service can damage a brand’s reputation. The company is also announcing that its service level for answering calls surpasses the industry average. “Customer service … 3C Contact Services Advises: Long On-Hold Wait Times Damaging to a Brand’s Reputation

Toronto, Canada, January 27, 2015 – 3C Contact Services Inc., North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is weighing in on a recent study that found that customer service satisfaction has dropped to its lowest level since 2010. According to a recent survey, companies are failing to keep … 3C Contact Services Comments on Study Showing Customer Service Satisfaction at 5-Year Low

Toronto, Canada, January 14, 2015 – 3C Contact Services Inc., North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is pleased to announce its tips on the top ways in which call centers can reshape the way businesses connect with consumers, enhance customer satisfaction, and drive brand loyalty. “Customer satisfaction … 3C Contact Services Announces its Top Ways to Improve Call Center Metrics in 2015

Toronto, Canada, December 19, 2014 – 3C Contact Services Inc., North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is pleased to announce it is expanding and enhancing the services it provides to its rapidly growing client base. This includes search engine optimization (SEO), web design and development, and fulfillment … 3C Contact Services Expands Service Offering with Addition of Fulfillment and SEO

Toronto, Canada, 3C Contact Services Inc., North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is weighing in on the results of Cyber Monday, as sales top $2.0 billion for the first time ever. While Black Friday was disappointing for many retail chains, the same could not be said for … 3C Contact Services Weighs in on Cyber Monday Results as Record Sales Surpass $2 Billion

Toronto, Canada, November 21, 2014 – 3C Contact Services Inc., North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is weighing in on both Black Friday and Cyber Monday forecasts and the importance of client retention on a brand’s bottom line. “With the U.S. economy showing signs of sustained economic … 3C Contact Services Comments on Cyber Monday Forecasts and Importance of Client Retention

Toronto, Canada, November 7, 2014 – 3C Contact Services Inc., North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is warning businesses to ensure their customer service team is prepared to meet increased demand over the shortened 2014 holiday season. “The holiday season could be busier than normal for businesses … 3C Contact Services Warns Brands: Ensure Customer Service is Prepared for Holiday Demand

3C Contact Services Inc., North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is announcing that its most recent organizational metrics prove that its highly skilled team of professionals significantly improve customer retention rates and quality assurance. “Despite the proliferation of so-called lower-cost online customer service channels, including self-service, FAQs, … 3C Contact Services Inc. Significantly Improves Customer Retention and Quality Assurance