Toronto, Canada, December 19, 2014 – 3C Contact Services Inc., North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is pleased to announce it is expanding and enhancing the services it provides to its rapidly growing client base. This includes search engine optimization (SEO), web design and development, and fulfillment and integrated direct mail marketing.
In an effort to further meet the needs of its current and future customers, 3C Contact Services is expanding beyond its core offerings. In addition to providing contact center solutions (customer service, sales, retention), 3C Contact Services now also provides comprehensive logistics and supply chain solutions, as well as SEO (online marketing).
“3C Contact Services is already known for providing its international client base with seamless, industry-leading contact center solutions,” says Damian Reyes, customer service manager at 3C Contact Services. “We have a customer satisfaction rate of 97%, which exceeds industry targets of between 90% and 95%. We also maintain an enviable customer retention rate of 70%. On top of that, brands that use 3C Contact Services have seen their save rates improve by 43%.”
Reyes explains that to help clients expand their global reach and enhance customer satisfaction, 3C Contact Services has added SEO services through an affiliation with Numero Uno Web Solutions.
Numero Uno Web Solutions is one of the top Internet marketing firms, helping brands become more visible on search engines like Google and Yahoo! In addition to helping brands attract qualified online traffic, Numero Uno Web Solutions also provides innovative web design and development services.
“To help ensure our clients’ customers get what they ordered when promised, 3C Contact Services has also formed a relationship with APS Fulfillment, Inc., one of North America’s leading cost-effective fulfillment and integrated direct mail marketing companies,” Reyes adds.
Located in South Florida, APS Fulfillment is just minutes from Interstate 95; 20 minutes from the Port Everglades and the Fort Lauderdale-Hollywood International Airport. It is also just 40 minutes from the Miami International Airport and Port of Miami, two of North America’s largest import/export hubs and gateways to Europe, South America, and the Panama Canal. APS Fulfillment Inc.’s state-of-the-art facilities use real-time shipping that receives orders as they’re placed; preventing backlogs and late shipments. And thanks to this proximity to all major transportation hubs, companies that use APS Fulfillment, Inc. can have their products received, inventoried, and shipped in just two days.
“In this competitive marketplace, it’s important for brands to be able to provide their customers with the best service possible, from the initial purchase to final delivery to contacting customer service,” Reyes concludes. “With our related services, 3C Contact Services makes it easier than ever for retailers and e-commerce brands to maximize their return-on-investment. We are excited to announce the expansion of our services and we know that these new endeavours will help give brands a competitive edge.”
3C Contact Services Inc.’s customizable solutions allow companies to increase profitability while increasing market share and business intelligence and maximizing customer relationships. To learn more about 3C Contact Services Inc., visit the company’s web site, or contact 3C Contact Services at 1-888-353-2335 or via e-mail at d.reyes@3ccontactservices.com.
