Call Center Services Information and Tips | 3C Contact Services

Chatbots vs. Live Agents: Will AI Replace Live Agents in Customer Support?

Posted by on Sep 29th, 2020
Chatbots have arguably become one of the most popular forms of communication between businesses and customers. They’re convenient, easy to use, and most websites already have them built into their homepages and other webpages on their sites. All customers have to do is simply visit a business’s website and they’ll see a little popup window..

How Hiring a Patient Scheduling Service Slows the Spread of COVID-19

Posted by on Sep 21st, 2020
Hospital and medical center waiting rooms should arguably be the gateway to receiving proper medical treatment. But, they can also cause the transmission of COVID-19. While you probably already knew that, what a lot of people don’t realize is that waiting rooms have always been somewhat of a petri dish for the spread of diseases..

Benefits of Outsourcing Appointment Scheduling Services

Posted by on Sep 9th, 2020
Open-ended customer communication is a crucial cornerstone of success for businesses of all sizes. Whether you’re running a start-up, an established small business, or a multimillion-dollar corporation, you need to establish a good rapport with your customers from the get-go. One good way to accomplish strong customer relationships is by outsourcing professional appointment booking services...

How to Use Mystery Shoppers for the Benefit of Your Business

Posted by on Aug 31st, 2020
Chances are that if you’ve worked in retail or a sales-based job in any capacity for a number of years, you’ve most likely heard the term “mystery shopper” being thrown around by upper management. You may have even encountered a few mystery shoppers yourself without even realizing it. Evaluating your own business from an outsider’s..

Call Center/Support Service for Small Businesses during the COVID-19 Crisis

Posted by on Jul 28th, 2020
Temporary business closures caused by the COVID-19 pandemic have been a major downfall for a lot of businesses that don’t have adequate customer service operations setup. For those businesses that have been prioritizing customer service from the get-go, COVID-19 has only amplified their efforts to continuously improve their customer experience. If you’re wondering how you..

Customer Dissatisfaction: What Are the Hidden Costs of Bad Customer Service?

Posted by on Mar 16th, 2020
Excellent customer service is the cornerstone of every successful business. Happy customers aren’t just more likely to repeatedly support your business, but they’ll also gladly recommend your services and products to people they know. Even better, they’ll also write glowing online reviews and give your business positive reviews, which will help boost your visibility and..

How to Choose a Direct Response Marketing Agency

Posted by on Mar 9th, 2020
While there are countless marketing practices used in various industries to help organizations of all sizes make big waves, choosing the right branding and advertising techniques makes all the difference. To help make your marketing campaigns successful, the first thing you need to do is define your marketing goals. What exactly are you hoping to..

Customer Service Blind Spots and How to Avoid Them

Posted by on Feb 18th, 2020
Cultivating and providing an excellent customer service experience is a lot like driving a car. It takes businesses a lot of time, patience, and practice to hone their customer service skills, but there are still a lot of blind spots that need to be identified and overcome in the process. Even the largest and most..