3C Contact Services (3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is weighing in on improving economic conditions and how this will translate into growing opportunities for call center jobs.
According to 3C Contact Services, North Americans are getting more and more optimistic about the economy. The Bureau of Economic Analysis said recently that consumer spending, which accounts for roughly 70% of the U.S. economy, increased 0.9% in March; this represents the biggest gain since August 2009 and is ahead of economists’ projections of a 0.6% increase. (Source: “Personal Income and Outlays – March 2014,” U.S. Bureau of Economic Analysis web site, May 1, 2014; www.bea.gov/newsreleases/national/pi/pinewsrelease.htm.)
“In April, the U.S. added 288,000 new jobs as the unemployment rate fell to 6.3%, the lowest level since 2008,” says Rick Johnson, acting president of 3C Contact Services. “The encouraging numbers came on the same day the Federal Reserve said the economy was also picking up after the harsh winter.”
Johnson explains that the spike in U.S. jobs and spending points to stronger economic growth in Canada, as increased economic activity in the United States points to an increase in demand for Canadian exports and manufactured goods. Going forward, the Canadian economy is expected to grow 2.5% in 2014 and 2.75% in 2015. (Source: Quinn, G. and Isfeld, G., “OECD urges rate hike in Canada as outlook brightens,” Financial Post, May 6, 2014; http://business.financialpost.com/2014/05/06/canada-economy-housing-oecd/.)
“Increased economic activity in both Canada and the U.S. is a boon for the customer service industry,” Johnson adds. “The expected growth will lead to more job openings as more and more consumers need product and service support.”
While the customer service call center industry is projected to grow 13% between 2012 and 2022, 3C Contact Services has seen its workforce grow 400% since 2010. And in an industry where contact services strive for customer satisfaction and quality assurance of between 90% and 95%, 3C Contact Services exceeds these standards with a 97% success rate. (Source: “Customer Service Representatives,” U.S. Bureau of Labor Statistics web site; www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm, last accessed May 9, 2014.)
“As intermediaries, call center representatives are the first impression a customer gets about a company,” Johnson concludes. “And brands that fail to provide a positive customer service experience risk losing clients and potential sales and having their reputations damaged.”
3C Contact Services provides its clients with top-quality, best-of-class outsourced contact center services. 3C Contact Services’ customizable solutions allow companies to increase profitability while increasing market share and business intelligence and maximizing customer relationships. Specializing in customer retention strategies, 3C Contact Services has a dedicated and well-trained team of customer support specialists who provide excellent service that is delivered consistently in a timely and cost-effective manner. To learn more about 3C Contact Services, visit the company’s web site at www.3CContactServices.com or contact 3C Contact Services at 1-888-353-2335 or via e-mail at r.johnson@3ccontactservices.com.
