Press

3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is weighing in on the results of a new survey that scored major companies on their customer service. A survey of over 12,000 telecom customers found that many of these customers are not satisfied with the services … 3C Contact Services Weighs in on New Customer Service Rankings for Businesses

3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is weighing in on new survey results which suggest that many Canadians are hard to win back once they’ve experienced poor customer service. According to a new survey from Accenture, 68% of Canadians would not make a … 3C Contact Services Weighs in on Canadians Being Hard to Win Back After Poor Service

3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is pleased to announce that Steven Facey has been hired as general manager. “We are very happy to welcome Steven Facey to 3C Contact Services,” says Adrian Newman, head of business development for 3C Contact Services. “Steven … 3C Contact Services Announces the Hiring of Steven Facey as General Manager

3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is commenting on Apple’s new move to offer customer service through a Twitter account. Apple has recently launched a Twitter account devoted solely to customer service. The new account answers customer’s questions and responds to complaints about … 3C Contact Services Comments on Apple’s Move to Offer Customer Service Using Twitter

3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is commenting on Uber’s new customer service plans. Uber is building a worldwide customer service center that will serve many of their international markets from Manila. The new center is part of a broader commitment to customer … 3C Contact Services Comments on Uber’s Customer Support Plans

Toronto, Canada, January 25, 2016 – 3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is commenting on the Toronto Taxi Alliance’s new pledge for customer service. With the taxi industry struggling with the increasing popularity of rival service Uber, the Toronto Taxi Alliance has released … 3C Contact Services Comments on Toronto Taxis’ Plans for Customer Service

Toronto, Canada, November 23, 2015 – 3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is weighing in on a new poll which shows which industries consumers rated the worst for customer service. According to a recent Gallup poll, the best customer service comes from pharmacies … 3C Contact Services Weighs in on New Poll Showing Industries with Poor Customer Service

3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is weighing in on the increasing threat of customer service scams, issuing a warning to consumers and businesses alike to beware. A recent news report detailed a scam targeting consumers in which scam artists purchase toll-free phone … 3C Contact Services Weighs In On Increasing Threat of Customer Service Scams

3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is weighing in on tech companies scoring low in customer satisfaction. A recent poll conducted by Consumer Reports found that tech companies consistently scored lowest in customer satisfaction. Both computer tech support and phone/Internet providers were among … 3C Contact Services Weighs in on Tech Companies Scoring Low in Customer Satisfaction

Toronto, Canada, August 25, 2015 – 3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is weighing in on a study on customer service interactions via social media. A recent article in Forbes shows that an increasing amount of customer service interactions are taking place online … 3C Contact Services Weighs in on Social Media’s Growing Role in Customer Service