3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is pleased to announce that Steven Facey has been hired as general manager.
“We are very happy to welcome Steven Facey to 3C Contact Services,” says Adrian Newman, head of business development for 3C Contact Services. “Steven has a long track record in senior leadership, recruitment, and sales, as well as over ten years’ experience working with contact centers. Going forward, Steven’s expertise will be crucial for growing our business and providing superior service to our clients.”
For the past five years, Facey has provided expert consulting services to several clients, negotiating vendor agreements, developing new sales models, and assisting with general operations. Previously, Facey was vice-president of Field Sales & Operations at Sears Canada, where he was responsible for the day-to-day operation of three divisions with sales targets of over $900 million per year. Facey graduated from St. Francis Xavier University with a Bachelor in Business Administration.
“We were very impressed with his work at Sears Canada, where he was responsible for overseeing five contact centers with over 30 million inbound and outbound calls per year,” says Newman. “With Steven as part of our team, we will be able to continue providing the best service to our clients.”
Commenting on his appointment, Facey says “I’m excited to join 3C Contact Services’ leadership team. I’m looking forward to using my expertise to lead and help grow our services, delivering on all of our client’s contact center needs.”
As general manager, Facey will be responsible for managing 3C Contact Services’ staff, sales, and operations, developing strategic plans to grow business and increase effectiveness of provided service. Facey will also be responsible for building 3C Contact Services’ image and fostering relationships with clients and community organizations.
3C Contact Services provides inbound and outbound call center solutions for businesses across Canada, helping increase profitability, grow market share, and improve customer relationships. 3C Contact Services offers a range of customer service, sales, marketing, and customer support services for their clients.