How to Create Effective Customer Satisfaction Surveys
Customer satisfaction surveys are an essential part of any business regardless of size, stature, or industry. They provide valuable insights into what your customers are thinking, how they feel about your business, products, and services, and whether or not they’d use your business again or recommend it to other people. All this information is easily Read the full article…
Call Center Lead Qualification Checklist
When it comes to lead qualification, one of the most important tasks your sales team must take on is asking the right questions to ensure that they can successfully convert contacts into paying and loyal customers. Creating a standardized lead qualification checklist as a point of reference for your sales team is an excellent way Read the full article…
How Do Virtual Call Centers Work and What Are Their Benefits?
Virtual call centers for small businesses are the next innovative method of providing excellent customer service to your domestic and international clients. This business model involves hiring virtual call center agents who have the option of either working from remote locations such as the comfort of their own homes or being situated in small-scale call Read the full article…
Why Your Business Should Opt for Remote Call Center Services
Remote reception call centers are on the rise throughout North America and the reason for that is simple. They’re efficient, reliable, and cost-effective especially for startups or small businesses that are still in the beginning stages of building up their brand and customer base. Businesses need full-time receptionists that are always ready and willing to Read the full article…
How to Provide Personalized Customer Service
When it comes to providing excellent customer service, some call centers are more in tune with the specific needs of their customers than others. It’s important to show your appreciation and gratitude to your customers to let them know that you truly value their business. After all, your customers are the ones supporting your brand Read the full article…
When Should You Outsource Call Center Services?
As your business continues to expand and grow in size, it may be time to consider hiring an outsourced call center to handle some of your day-to-day tasks and allow your staff to focus more on core functions outside of customer service. These days, customers expect a lot from companies, regardless of their size. Going Read the full article…
Outbound Survey Call Center Services
Conducting detailed yet noninvasive customer feedback surveys on a regular basis is an important aspect of any service-based business. It’s a proactive and effective measure you can use to track the overall satisfaction levels of your customers by touching base with them directly to ensure that they’re completely happy with the services and products your Read the full article…
Outsourced Lead Scrubbing Services for Real Estate Businesses
Regardless of the type of industry or services you specialize in, every business requires some form of lead qualification in order to guarantee the quality and convertibility of their prospective leads. Some sales agents have a strong knack for identifying and qualifying strong leads immediately, whereas others have the right amount of talent and knowledge Read the full article…
How to Nurture Real Estate Leads
Lead nurturing in real estate is just as important, if not more so, than constantly generating more new leads than you can handle. While taking on new clients on a regular basis should be one of your main concerns, it certainly shouldn’t be your absolute top priority, especially if it means neglecting your existing warm Read the full article…
Inside Sales Lead Qualification for Insurance Companies
Insurance lead qualification is a multi-pronged process that requires a great deal of preparation, expertise, market research, insight, and regular interactions with prospective customers. It entails knowing the difference between hot and cold leads (those that are on the brink of making a purchase and those who have no interest at all in your products Read the full article…
3C is a Member of
Awards
2013 Golden Bridge Award - Silver Winner for BEST Customer Satisfaction in the Business World