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Everything You Need to Know about Answering and Virtual Receptionist Services
Answering and virtual receptionist services have a lot of similarities—almost to the point where many people tend to think they’re exactly the same thing and
Everything You Need to Know about Professional Call Answering Services
Every growing business, whether it’s a start-up or SMB, needs some additional support in handling customer interactions from time to time. Professional answering and virtual
Customer Complaints: How to Effectively Handle Call Center Escalations
Customer service representatives are all-too familiar with the phrase “I want to speak to the manager” or some variation of it. You’ve probably heard this
How Virtual Receptionist Services Benefit Your Customers and Businesses
When it comes to delivering exceptional customer service, first impressions are everything. Positive and negative customer service experiences always stand out, while mediocre ones are
Everything You Need to Know about Customer Retention
What Is Customer Retention? Customer retention is when businesses take proactive steps to encourage first-time customers to become repeat customers by purchasing products, services, or
Why Live Chat Is a Beneficial Tool for Your Customer Service Team
Creating a positive customer experience is just as important these days as developing stellar products or delivering excellent customer service. What’s the difference between customer
Why Upselling and Cross-Selling Are Essential for Business Growth?
Many companies focus a great deal on customer acquisition as their main source of revenue growth. While this is certainly an effective sales tactic to
Everything You Need to Know about Lead Qualification
Whether you run a traditional marketing campaign or are making the leap to the realm of digital marketing, lead qualification is a tried and true
How to Maximize Your Sales Using Telemarketing Companies
Outsourcing telemarketing services as opposed to hiring a full- or part-time in-house staff is an efficient and cost-saving solution that many businesses use to improve
Strategic Contact Center Trends That Will Impact Customer Service in 2021
The customer service landscape has undergone a series of significant changes over the past few years. More recently, the customer service industry has shifted its
Important Lessons That COVID-19 Has Taught the Business World
Despite many businesses having rainy-day emergency funds and contingency plans in place, many small business owners were woefully unprepared for the drastic economic downturn brought
Top 6 Reasons Companies Should Outsource Call Center Services
In-house customer care and support is a thing of the past. In an ideal world, you could manage your own customer support department, hire and
