How to Provide Personalized Customer Service
When it comes to providing excellent customer service, some call centers are more in tune with the specific needs of their customers than others. It’s important to show your appreciation and gratitude to your customers to let them know that you truly value their business. After all, your customers are the ones supporting your brand Read the full article…
When Should You Outsource Call Center Services?
As your business continues to expand and grow in size, it may be time to consider hiring an outsourced call center to handle some of your day-to-day tasks and allow your staff to focus more on core functions outside of customer service. These days, customers expect a lot from companies, regardless of their size. Going Read the full article…
Outbound Survey Call Center Services
Conducting detailed yet noninvasive customer feedback surveys on a regular basis is an important aspect of any service-based business. It’s a proactive and effective measure you can use to track the overall satisfaction levels of your customers by touching base with them directly to ensure that they’re completely happy with the services and products your Read the full article…
Outsourced Lead Scrubbing Services for Real Estate Businesses
Regardless of the type of industry or services you specialize in, every business requires some form of lead qualification in order to guarantee the quality and convertibility of their prospective leads. Some sales agents have a strong knack for identifying and qualifying strong leads immediately, whereas others have the right amount of talent and knowledge Read the full article…
How to Nurture Real Estate Leads
Lead nurturing in real estate is just as important, if not more so, than constantly generating more new leads than you can handle. While taking on new clients on a regular basis should be one of your main concerns, it certainly shouldn’t be your absolute top priority, especially if it means neglecting your existing warm Read the full article…
Inside Sales Lead Qualification for Insurance Companies
Insurance lead qualification is a multi-pronged process that requires a great deal of preparation, expertise, market research, insight, and regular interactions with prospective customers. It entails knowing the difference between hot and cold leads (those that are on the brink of making a purchase and those who have no interest at all in your products Read the full article…
How Inside Sales Agents Can Increase Your Sales
It’s evident that most people would rather deal with salespeople who don’t necessarily speak or behave like actual salespeople. If you’re scratching your head wondering what that means, the answer is simple. It means hiring experienced inside sales reps, also known in the industry as an ISA, to help fulfill and exceed your sales quotas. Read the full article…
Real Estate Lead Nurturing Mistakes to Avoid
Real estate lead nurturing is an important aspect of converting prospective buyers who are “just looking” into surefire clients. Regardless of their official status during the sales process, every lead presents the opportunity to convert into sales. The key is to have the right tools and resources in your real estate arsenal to make sure Read the full article…
How to Hire Real Estate Inside Sales Agents (ISA)
There are a lot of misconceptions surrounding the job descriptions of realtor ISAs, also known as Inside Sales Agents. They’re often mistaken for administrative personnel or personal assistants to real estate agents, but the fact of the matter is that ISAs are so much more than that. If you’re wondering what the role of an Read the full article…
Outbound Call Center Services for Subscription Renewals and Membership Sales
Membership and subscription-based businesses require constant cultivation and special care when it comes to achieving sales goals and retaining existing clients. Believe it or not, maintaining a strong rapport with your existing clients could actually be more effective in improving your bottom line than obtaining new clients. Your relationship with these clients and the professional Read the full article…
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Awards
2013 Golden Bridge Award - Silver Winner for BEST Customer Satisfaction in the Business World