Call Center Services Information and Tips

How 3C Contact Services Helped a Little-Known Music Healing Project Become a Worldwide Phenomenon

Posted by NUeditor on Aug 16th, 2019

We’ve always known about the healing powers of music. It can help you get through some of the hardest experiences of your life. But did you know that certain frequencies of sound can also help improve your concentration, boost your brain power, as well as relieve physical and mental pain? That’s exactly what one Christian..

Why Customer Experience Matters: How Bad Customer Service Can Ruin Your Business

Posted by NUeditor on Aug 12th, 2019

Excellent customer service is the cornerstone of keeping your business alive and well. Of course, providing customer with high-quality services and products is also important, but how you interact with your customers and nurture those working relationships is essentially what convinces them to do business with you in the first place. Regardless of the size..

Why You Need a Social Media Customer Response Service for Your Business

Posted by NUeditor on Jul 8th, 2019

Social Media Customer Response Service -min

Social media and online marketing has forever changed the way that companies interact with their customers or potential customers. Younger generations tend to prefer contacting companies through their social media platforms including Facebook, LinkedIn, Twitter, and Snapchat. These platforms allow customers to publicly air their grievances, showcase their gratitude for excellent service, and easily interact..

Customer Service Habits Every Rep Should Develop

Posted by NUeditor on Jun 17th, 2019

Customer service agents are the first frontline defense for any company. Even though most of their customer interactions happen on the phone or online, the way in which they respond to and handle customer complaints and inquiries is pivotal to the success of your business. These interactions are the foundation for building strong, mutually beneficial,..

9 Tips for Creating Positive Customer Experiences

Posted by NUeditor on Jun 3rd, 2019

Aside from your employees, your customers are your greatest asset. After all, they’re the reason you’re in business. And that means, you shouldn’t underestimate the importance of establishing and maintaining a strong working relationship with all of your customers. The right way to go about doing this isn’t always obvious. It takes hard work, strong..

Want to Nurture Strong Customer Relationships? Follow these Do’s and Don’ts

Posted by NUeditor on May 21st, 2019

Starting a small business or startup is hard work. Aside from having to come up with ample resources and finances to fund your endeavours, you also need to start building and cultivating a strong customer base to help keep you going. But, how can you do that when you have such limited resources to begin..

Customer Service Follow-Up: What Are the Best Techniques to Use?

Posted by NUeditor on May 6th, 2019

Cultivating better customer relationships, meeting and exceeding sales goals, and appropriately timing customer follow-up communications are all art forms that should be taught and highly encouraged by all sales management teams. Poorly executed follow-up techniques and policies can place a huge strain on customer relations. When an issue arises, the one thing customers hate more..

8 Ways to Improve First Contact Resolution (FCR) Rates and Customer Service Practices

Posted by NUeditor on Apr 15th, 2019

First contact resolution (FCR) is exactly what it sounds like. In the call center and customer service industry, first contact resolution means resolving a customer’s issues and answering all of their questions within the scope of their first phone call to your company. It essentially eliminates the need for follow up phone calls, e-mails, or..

Why Outsourcing Customer Voice Support from Canada Is Better Compared to Asia

Posted by NUeditor on Apr 1st, 2019

Major corporations that were previously eager to move their call center operations overseas are once again starting to see the value in keeping their data local—or at least bringing them back to North America. While it’s true that cheap labour was what initially attracted these large enterprises to South Asian markets such as the Philippines..

How Doctors’ Offices Can Benefit from a Medical Answering Service

Posted by NUeditor on Mar 18th, 2019

Medical professionals are busier now more than ever. These days it seems like the number of patients who need medical attention has far exceeded the number of doctors that are available to provide treatment and answer their questions. If you currently run a medical office and are having trouble keeping up with the demand from..

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How 3C Contact Services Helped a Little-Known Music Healing Project Become a Worldwide Phenomenon

Why Customer Experience Matters: How Bad Customer Service Can Ruin Your Business

Why You Need a Social Media Customer Response Service for Your Business

Customer Service Habits Every Rep Should Develop

9 Tips for Creating Positive Customer Experiences

Want to Nurture Strong Customer Relationships? Follow these Do’s and Don’ts

Customer Service Follow-Up: What Are the Best Techniques to Use?

8 Ways to Improve First Contact Resolution (FCR) Rates and Customer Service Practices

Why Outsourcing Customer Voice Support from Canada Is Better Compared to Asia

How Doctors’ Offices Can Benefit from a Medical Answering Service

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