Outsourcing Market Research and Surveys to a Call Center
Conducting thorough market research into industry standards and customer expectations is one of the most effective and productive methods of understanding the needs and desires of the very people who ultimately support your business. Your customers and prospective customers aren’t just the reason that your business is a massive success; they also define the very Read the full article…
The Importance of Outsourcing Real Estate Lead Qualification
Whether you’re willing to admit it or not, realtor lead qualification is a crucial aspect of securing property sales and expanding your clientele list from prospective to guaranteed buyers and sellers. Generating strong and reliable leads is the difference between gaining predictable and unpredictable clients. The former is always preferred in realty because you put Read the full article…
How Call Centers Are Helping in Fundraising
Effective fundraising techniques involve being tactful, compassionate, and understanding of people’s limitations without pressuring them into supporting your cause. Espousing all of these vital characteristics requires a great deal of patience and experience working with non-profit and not-for-profit organizations along with proper time management skills. Between running your organization, planning fundraising events, and managing other Read the full article…
How Inside Sales Agents (ISAs) Can Help Real Estate Businesses
As your real estate business continues to rapidly expand and reach massive levels of success, you may start to realize that even your customer support team needs a little extra assistance. When you reach your peak level of success, the last thing you want is for your team to fall behind on lead acquisition, customer Read the full article…
How Call Centers Can Help Increase Sales
Call centers are an essential aspect of providing top notch customer service. As the main point of contact that represents the values of your business, the best call centers for meeting and exceeding sales goals are those that put the needs of your customers first. Keep reading to learn all about how call centers can Read the full article…
e-Commerce Customer Service Best Practices
By outsourcing e-commerce customer service to companies that offer proven exceptional and results-driven practices, you can exponentially improve your company’s bottom line and return on investment. If people aren’t outright shopping or making purchases online, then they’re most likely reading reviews from your past customers to get an idea of how you run your business Read the full article…
How to Improve the Omnichannel Customer Experience
Creating an omnichannel customer experience has become a celebrated cause among companies today. That is because it is a clear, effective strategy for success in the ever-changing global marketplace. Omnichannel experiences are about leveraging new and emerging technologies into ways that vastly improve the customer experience, and in tandem, your company’s standing and share within Read the full article…
Common Customer Experience Mistakes to Avoid
When you want to run a business that is continually growing, having excellent relationships with your customers means knowing which mistakes or traps to avoid. Fortunately, a well-run customer experience call center will have highly-trained staff who are always on the ball. iStock.com/stanciuc The Importance of Great Customer Experience (CX) in Customer Service Ensuring a Read the full article…
How to Build Rapport with Customers over the Phone
In customer service, there is no greater achievement than to build a rapport with your customers. What that means is something beyond answering their questions or fulfilling their needs—great customer service involves a rapport that feels so light, energetic, and enjoyable that your customers will want to return to your business over and over again. Read the full article…
Why Should e-Commerce Businesses Invest in Live Chat Support Services?
If you’re running a fledging e-commerce business, you might be curious about how live chat support services in Toronto could improve your bottom line. Perhaps there are solid questions that you have about the return on investment you would get. Ultimately, using an onshore live chat service located in Toronto could help your business in Read the full article…
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Awards
2013 Golden Bridge Award - Silver Winner for BEST Customer Satisfaction in the Business World