Call Center Services Information and Tips | 3C Contact Services

Call Center/Support Service for Small Businesses during the COVID-19 Crisis

Posted by on Jul 28th, 2020
Temporary business closures caused by the COVID-19 pandemic have been a major downfall for a lot of businesses that don’t have adequate customer service operations setup. For those businesses that have been prioritizing customer service from the get-go, COVID-19 has only amplified their efforts to continuously improve their customer experience. If you’re wondering how you..

Customer Dissatisfaction: What Are the Hidden Costs of Bad Customer Service?

Posted by on Mar 16th, 2020
Excellent customer service is the cornerstone of every successful business. Happy customers aren’t just more likely to repeatedly support your business, but they’ll also gladly recommend your services and products to people they know. Even better, they’ll also write glowing online reviews and give your business positive reviews, which will help boost your visibility and..

How to Choose a Direct Response Marketing Agency

Posted by on Mar 9th, 2020
While there are countless marketing practices used in various industries to help organizations of all sizes make big waves, choosing the right branding and advertising techniques makes all the difference. To help make your marketing campaigns successful, the first thing you need to do is define your marketing goals. What exactly are you hoping to..

Customer Service Blind Spots and How to Avoid Them

Posted by on Feb 18th, 2020
Cultivating and providing an excellent customer service experience is a lot like driving a car. It takes businesses a lot of time, patience, and practice to hone their customer service skills, but there are still a lot of blind spots that need to be identified and overcome in the process. Even the largest and most..

What Are the Hidden Costs of Not Implementing BPM?

Posted by on Jan 20th, 2020
Every business, regardless of what stage it’s at, needs a specific set of tools and processes to succeed and experience continuous growth. Back-end operations are the backbone of that success and growth, but they need to be efficiently managed and executed in order to work. That’s where the concept of business process management (BPM) comes..

5 Ways Bad Leads Negatively Impact Your Business

Posted by on Jan 13th, 2020
Lead qualification is an essential component to managing any business, regardless of size. Ultimately, your goal is to convert as many prospective leads into actual sales as possible and increase your revenue in the process. But what happens if you encounter one or a few bad leads along the way? Unfortunately, bad leads in business..

Product Recall Customer Care Service

Posted by on Dec 16th, 2019
Product recalls can sometimes be the end all and be all of a brand’s reputation, but it doesn’t necessarily have to be that way. Taking pre-emptive steps if a product recall does occur can help you prepare for the sudden spike in call volumes, emails, live chat inquiries, and other forms of communication customers might..

Advantages of Outsourcing Transaction Processing Services to 3C Contact Services

Posted by on Dec 2nd, 2019
Processing transactions accurately and on a timely basis is an integral part of managing any and all customer service-based businesses. The faster you can complete, process, and fulfill transactions whether it’s for payroll or customer orders, the smoother and more efficient your back-end operations will be. But doing all of that and managing the day-to-day..