Blog

Customer escalation is a situation that arises when a customer’s issue or complaint is not resolved to their satisfaction by the first line of support. This can be a difficult and stressful situation for both the customer and the business. However, by following some best practices, you can handle customer escalations quickly and effectively, and … Tips to Handle Customer Escalation: How to Make Your Customers Happy

A virtual receptionist can be a great addition to any small business. By having someone answer your calls and take messages, you can free up your time to focus on other important tasks. In this blog post, we’ll discuss the benefits of using a virtual receptionist service and how it can help your small business … Benefits of Virtual Receptionist Services for Small Businesses

If your call volume is high and you’re not sure how to handle the overflow, don’t worry! You’re not alone. Many businesses struggle with call overflow during certain times of the day or week. That’s where an overflow call service comes in handy. This type of service ensures that no customer call goes unanswered and … What Is a Call Overflow Answering Service?

These days, it seems like good help is hard to find when it comes to growing and sustaining a retail business or brand. As your online competition and customer expectations continue to grow, extending your current workforce is a smart move. Outsourcing call center services that cater specifically to retail businesses ensures that your customers … How to Pick Call Center Service for Your Retail Business

Seasoned customer service agents may think they know everything there is to know about the industry and how to handle certain circumstances. But it doesn’t matter how many years of experience you have working in customer service, there’s always room for growth and improvement. Sometimes, re-evaluating and unlearning everything you think you know about customer … Common Myths about Customer Service

Call centers use a variety of different metrics and key performance indicators (KPIs) to track overall customer satisfaction rates and improve their operations. Occupancy vs. utilization in call centers are two terms that are consistently used interchangeably. Although they work in conjunction with one another, they’re two completely different concepts that just happen to share … Occupancy vs. Utilization in Call Centers

More often than not, medical professionals don’t work the standard eight-hour shifts to which employees in other industries are accustomed. A typical shift for a healthcare worker can be anywhere between 10 to 12 hours or longer depending on their field and whether or not they’re dealing with an emergency. It suffices to say that … The Importance of Medical Answering Services

During the COVID-19 pandemic, call centers faced a number of challenges including a sudden influx of complex customer phone calls and emails while dealing with their own internal staffing issues and adjusting to remote working models. Mounting calls and emails coupled with outdated technology and unreliable Wi-Fi connections made it ultimately too difficult for most … Contact Center Industry Trends and Predictions for 2022