If a business truly wants to provide superior service, it will often use dedicated agent call center services over alternatives. Customer service, tech support, and sales are all important parts of many businesses. While most successful businesses know the benefits of using a call center, many still don’t realize that call centers often have different levels of service. Indeed, call center agents can either be shared or dedicated, and both have their own benefits for businesses.
What is a Dedicated Call Center Agent?
Dedicated call center agents are typically used by companies that receive a large number of incoming calls (or make a large number of outgoing calls, too). While call centers typically have shared agents who provide service for multiple businesses, a dedicated agent works for only one business.
Dedicated agents are trained specifically to provide service for your business, incorporating your branding and image into the service they provide. With a dedicated agent, your company essentially has its own customer service representatives.
Benefits of Using Dedicated Agents for Small Businesses
While many large businesses use dedicated call center agents to handle high volumes of calls, more small businesses are beginning to use this option to their advantage. Here are some of the top benefits for small businesses.
Better Branding
With a dedicated agent, a company’s branding and image can be incorporated into the agent’s service. For a lot of small companies that succeed or fail on the basis of the image they present, it is important to use branding in their customer service and support. Only a dedicated agent can provide that.
Custom Approach
Since dedicated agents work specifically for one company, they can fine-tune and tailor their service to match that company’s needs. This means that a dedicated agent can provide service more effectively than a shared agent can. Dedicated agents are trained to work with your company, so you can be assured that the agent will act like a professional, in-house employee.
More Efficient
Even small businesses can have peak periods with a high volume of incoming calls. If these calls aren’t dealt with quickly and efficiently, they can easily cause a business to lose customers. With dedicated call center representatives, calls can be resolved much faster. Dedicated agents are devoted to your business, and will focus exclusively on your needs.
Cost-Efficient
For small businesses, dedicated agent services can actually be very cost-effective, as only one or two agents may be needed. Call center services are generally more affordable for businesses than providing in-house service. While dedicated agents are a premier option compared to shared agents, they are still a very cost-effective choice when used by small businesses.
3C Contact Services Dedicated Solution
3C Contact Services offers dedicated customer service agents who can be trained to reflect any brand or business. Our dedicated agent services can meet any scale of business or volume of service and we also offer shared agent services.
As the leading provider of outsourced call center solutions, 3C Contact Services teaches its partners the necessary customer service skills needed to engage and retain customers. Call us today at 1-888-353-2335.
