If you’re looking to hire new employees, 3C Contact Services tells its partners that they should look beyond the obvious experience and education and examine other traits. Remember, you can teach anyone the necessary skills for the job, but a potential employee’s personality is what will determine if they will excel at their position.
No matter what industry you are in and your potential employee’s pay, age, or gender, 3C recommends that you should look out for the following traits when interviewing for positions at all levels of your organization;
- Action-Oriented: You want to hire someone who isn’t afraid to take action and chances that can lead to success. Employees who are not action-oriented will lead to your company stagnating, while action-oriented employees bring in profits and create a sense of confidence in your organization.
- Intelligence: If an employee is intelligent, that is a strong basis for success. It also means that you will spend less time training them and checking their work, which in turn will reduce stress levels.
- Ambitious: If an employee has ambitions for their career, they will work harder to serve your company. Ambition is what drives an organization forward by creating ideas and openness amongst employees.
- Independent: If an employee requires minimal training and can get tasks done with little or no supervision, then they will be an asset. You want to be able to delegate tasks to them and know they will be able to accomplish them with little or no handholding.
- Leadership Skills: If you can see a potential employee as being someone who will lead future employees, then they should be at the top of your “must-hire” list. If an employee displays leadership qualities or they have held a leadership position in the past, this shows that they are capable of stepping up to supervise or manage the team, should the need arise.
- Personality Fit: When hiring a new employee, you want to be sure you and the other staff in your organization are going to get along with them. This can mean the difference between someone who is productive and someone who won’t last long.
- Cheerful: If an employee comes to work every day in a good mood, they are far more likely to do a good job than employees who are negative, plus it has a good effect on morale in your organization. Such people are also far more likely to meet any challenges head-on instead of just giving up, as employees with negative personality traits might.
- Confidence: A confident employee is far more likely to take on challenges that other employees might avoid. This will translate into your organization producing the best results and their confidence showing in your products and services. It will also translate into improvement for your other employees.
- Past Success: When reviewing a potential employee’s resume, look at their track record at their previous jobs. If they have many years at a position and have a proven history of success, they should stand out from other candidates and be moved to the top of your short list.
- Honesty: At the end of the day, you want your employees to be honest and possess a strong sense of integrity; if your customers don’t feel that your employees are honest, it will cost your business. When interviewing, look for candidates who are authentic in their sense of honesty.
You also want to hire people who are detail-oriented so mistakes are avoided. And while an employee should be confident, they should also have a sense of humility as well. Another obvious trait you must keep an eye out for is being a hard worker.
Finally, 3C Contact Services says an employee should be marketable and passionate about their job. You want someone who is going to represent your organization well to clients.
Sundheim, K., “15 Traits Of The Ideal Employee,” Forbes web site, April 2, 2013, http://www.forbes.com/sites/kensundheim/2013/04/02/15-traits-of-the-ideal-employee/.