At first glance, it may not seem like the construction industry needs outsourced call center solutions. Contractors are working on-site or on-the-go, doing physical labour, working with advanced machinery, and performing skilled labour in noisy environments.
However, these are the exact reasons why the construction industry and contractors can benefit from using a customer call center in Toronto. While contractors and employees are most familiar with their work sites, there is another part of the business that relies on communicating with clients, securing projects, and dealing with other industry organizations.
Why Construction Business/Contractors Need Call Center Services
In the construction industry, it is the work off-site that can be responsible for much of the business. Construction businesses need to be able to be contacted by prospective clients. If not, this can cause problems with securing jobs and projects. Furthermore, construction businesses need to be accessible to their current clients, to communicate concerns, dealings, and other important project-related issues.
Work sites are not the proper place for conducting these calls. With excess noise, safety concerns, and harsh environments, taking phone calls from job sites can lead to miscommunication, customer frustration, poor client satisfaction, and even potential safety issues for people on your job site. By outsourcing call center services, your business can ensure clear lines of communication with clients and industry peers, providing professional service to individuals or organizations that contact your company.
Our Outsourced Call Center Solutions for Construction Businesses / Contractors
3C Contact Services is an outsourcing call center that offers a range of professional services for construction businesses and contractors. Outsourcing call center solutions can help give your construction or contracting services an edge over competitors.
Appointment Scheduling
Setting up appointments with clients, individuals, and organizations can be the key for a number of tasks and responsibilities in the construction industry. Outsourced call centers use cutting-edge software to clearly organize appointments around both you and your client’s desired schedules.
Virtual Receptionist
Having a trained, professional receptionist can give your business a professional image, making a good first impression to clients.
Answering Services
Have accessible lines of communication with 24/7 answering services. Allow clients and individuals to contact your business whenever they need to and receive prompt responses.
Shared Agent Services
For businesses with a low volume of calls, shared agent services can provide access to professional call center solutions for affordable rates. Shared agents can allow your construction company to provide these services for a fraction of the cost compared to doing them on your own.
Dedicated Agent Services
For companies with a high volume of calls, dedicated agent services are the premier solution that can handle any level of incoming calls. Dedicated agents are trained professionals that can provide a range of services.
Lead Generation Services
Using lead generation, call centers can attract more clients and generate leads for your construction business. Lead generation can directly increase sales, projects, and revenue for your business.
Customer Live Chat Support
3C Contact Services also provides multi-channel support, using different communication streams to speak with your clients. Live chats can be used to efficiently handle low-importance queries, questions, and concerns.
Contact Customer Call Center in Toronto for your Construction Business
3C Contact Services is the premier contact center that can provide effective services for contractors and construction companies. By outsourcing call center solutions, you can not only increase your clients’ satisfaction but also secure more projects, directly increase revenue, and boost your brand image.
3C Contact Services offers both dedicated and shared agent services, allowing us to meet any level of service required by your company. Whether you are starting out or are already established in your field, 3C Contact Services can provide the expert solutions you need.
Construction companies can benefit from call center services. As the leading provider of outsourced call center solutions, 3C Contact Services teaches its partners the necessary customer service skills needed to engage and retain customers and clients. Call us today at 1-888-353-2335.
