3C Contact Services (3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is pleased to announce it is now a member of the Association of TeleServices International (ATSI) and CAM-X, two of North America’s leading call center trade associations.
“3C Contact Services has a strong commitment to quality and efficiency. To this end, we are proud to announce that we have become members of both ATSI and CAM-X,” says Rick Johnson, acting president of 3C Contact Services. “As a strategic inbound contact center, joining these two associations allows us to enhance our skills and share the best practices with others.”
The ATSI was established in 1942 as a national trade association to represent live answering services. A strong force in protecting the marketplace for the telemessaging industry, the ATSI’s voice has been heard before the U.S. Congress, the Federal Communications Commission, and various state governments and regulatory bodies, as well as before telephone companies. The ATSI represents 350 of the most sophisticated teleservice agencies in the world. With over 350,000 customers in the U.S. alone, ATSI members generate revenue in excess of $1.0 billion.
Founded in 1964, CAM-X is an industry trade association representing call centers and telephone answering service companies across North America who work together to share ideas, develop new technologies, and network with their peers in order to continue the growth of their businesses and the industry as a whole. CAM-X members are leaders in the field, offering the most progressive of solutions available in today’s call center environment.
“At a time when call centers are being downsized or even closed, 3C Contact Services is thriving because we believe that exceptional customer service is the industry backbone,” Johnson concludes. “We also believe that the focus should be on the customer. That’s why 3C is dedicated to delivering customizable contact center solutions that exceed our clients’ expectations, enhance service levels, and improve satisfaction.”
3C Contact Services provides its clients with top-quality, best-of-class outsourced contact center services. 3C Contact Services’ customizable solutions allow companies to increase profitability while increasing market share and business intelligence and maximizing customer relationships. Specializing in customer retention strategies, 3C Contact Services has a dedicated and well-trained team of customer support specialists that provide excellent service that is delivered consistently in a timely and cost-effective manner.