Blog
5 Bilingual Answering Service Myths Debunked
In an increasingly diverse marketplace, the demand for bilingual customer support is higher than ever. Customers expect to be understood, and speaking their preferred language
How Chat and Email Support Drive Better KPIs in Customer Service
Companies lose approximately $75 billion annually due to poor customer service experiences. Meanwhile, 73% of customers say a friendly customer service representative can make them
How Help Desk Services Support Virtual Classrooms and Course Queries
The rapid growth of online education has transformed the learning experience for millions of students worldwide. According to Canadian market statistics, the online education sector
How Integrated Customer Support Systems Improve KPIs Across All Touchpoints
Managing customer support effectively has always been a critical business objective. However, with today’s multichannel environment, the challenge of delivering consistent and efficient support can
How Social Media DMs Are Becoming the New Order-Taking and Sales Channel
Traditional e-commerce order taking is seeing a rapid shift to social commerce with direct messaging (DM) sales. With the rise of social commerce, DMs on
Customer Support Solutions for the Growing Esports and Gaming Industry
Esports and gaming customer support are becoming more important than ever. By 2029, Canada’s esports market alone is expected to reach $185.2 million in revenue,
The True Cost of Customer Churn: How Bad Support Leads to Lost Revenue
We can agree that poor customer service is linked to high customer churn rates. With more and more customers demanding personalized service and support, businesses
Reducing Call Overflow: Why Outsourcing Is the Best Solution for High-Volume Businesses
For many businesses, surviving in today’s competitive market means overcoming a series of challenges, such as handling high call volumes. Reducing call overflows is important
Top Metrics to Track for Contact Center Success in 2025
The role of contact centers is rapidly evolving, becoming a pivotal element in delivering exceptional customer experiences. With customer expectations at an all-time high and
The Importance of Emotional Intelligence in Customer Service
Creating extraordinary customer experiences goes beyond solving problems—it’s about connecting with the customer on a human level. Emotional intelligence (EI) is the missing link that
Tips for Managing Customer Service During a Holiday Rush
For some people, the holiday season is the most magical time of the year, but for others, it can be a living nightmare, especially when
Happy Customers, Happy Business: The Power of Personalization
In today’s highly competitive market, outstanding customer service is more than just a nicety—it’s a necessity. Modern customers expect more than just transactional interactions; they
