Press

3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is weighing in on a recent survey showing that customer satisfaction continued to erode in the second quarter; further exacerbating consumer demand. According to thee American Customer Satisfaction Index, the overall mood of consumers continues to decline. … 3C Contact Services Weighs in on Survey Showing Customer Satisfaction Fell in Q2

3C Contact Services Inc. (3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium sized businesses, is pleased to announce it has increased its rapidly expanding customer base with the addition of two new clients. “3C Contact Services continues to diversify its rapidly growing customer base,” says Rick Johnson, president of … 3C Contact Services, North America’s Premier Provider of Call Center Solutions, Announces 2 New Clients

3C Contact Services (3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is weighing in on a recent study that shows poor customer service erodes brand loyalty; sending potential customers to the competition. According to a recent study, 30% of consumers have become less loyal to brands over the … 3C Contact Services Comments on Study Showing Poor Customer Service Erodes Brand Loyalty

3C Contact Services Inc. (3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is pleased to announce its top reasons why it makes sense for businesses to outsource their customer service. “It doesn’t matter if it’s a traditional brick-and-mortar business or savvy online business; brands need to provide excellent … 3C Contact Services Inc. Announces Top Benefits to Outsourcing Customer Service

3C Contact Services (3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is weighing in on a recent study that shows that customer service inefficiencies cost Americans more than $100 billion annually. According to a recent study, customer service inefficiencies could be costing Americans $108 billion annually, with individuals … 3C Contact Services Responds to Study: Poor Customer Service Costs Over $100 Billion/Year

3C Contact Services (3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is pleased to announce the appointment of Rick Johnson as president. Johnson’s creative leadership and industry expertise is well-known and his knowledge of sales and customer service will be an asset to 3C Contact Services. During his … 3C Contact Services Announces Appointment of Rick Johnson as President

3C Contact Services (3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is pleased to announce a new business relationship with Empower Network. “We are excited to add Empower Network to our growing roster of clients and we look forward to providing their 30,000+ active members with our innovative, … 3C Contact Services Is Pleased to Announce Major New Client Win: Empower Network

3C Contact Services (3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is pleased to announce that it has begun incorporating the Wonderlic Cognitive Ability Test into its agent screening process to better serve its rapidly expanding customer base. “Call center representatives are the first impression a customer gets … 3C Contact Services Incorporates Wonderlic Testing into Agent Screening Process

3C Contact Services (3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is weighing in on improving economic conditions and how this will translate into growing opportunities for call center jobs. According to 3C Contact Services, North Americans are getting more and more optimistic about the economy. The Bureau … 3C Contact Services Weighs in on Improving Economy and Rising Demand for Call Center Jobs

3C Contact Services (3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is pleased to announce that it is expanding its client services to meet growing business needs. “3C Contact Services is known throughout the industry for providing its clients with a strong sales team, successfully negotiating leads through … 3C Contact Services, North America’s Premier Provider of Contact Center Solutions, Expands Services to Meet Growing Business Needs