3C Contact Services Inc. (3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium sized businesses, is pleased to announce it has increased its rapidly expanding customer base with the addition of two new clients.
“3C Contact Services continues to diversify its rapidly growing customer base,” says Rick Johnson, president of 3C Contact Services. “Our strong, steady growth in 2014 is testament to the excellent services we provide and the exceptional results we produce for our clients.”
Johnson explains that the new clients are respective leaders in the employment and immigration and manufacturing sectors. For competitive reasons, the newly signed clients have asked to remain confidential.
He notes that for many consumers, the customer service department is often the first interaction they have with a brand after making a purchase, and is the first impression someone gets of the brand’s image. That’s why it’s crucial for every company to provide an excellent customer service experience; failing to do so can damage a brand’s reputation and lead to lost revenue and market share.
“3C Contact Services is successful at attracting top-level brands because it understands what it takes to represent them,” Johnson adds. “That includes creating a great first impression, listening to their needs, and exceeding their expectations.”
According to Johnson, the contact center solutions industry is extremely competitive, with very high standards. Contact services companies strive to attain customer satisfaction and quality assurance rates of between 90% and 95%; 3C Contact Services Inc. surpasses all of these standards with a score of 97%. On top of that, businesses that use 3C Contact Services Inc. have seen their client retention rates increase by 33% and save rate improve by 43%.
“Customer service is not just about conflict resolution; it’s about developing relationships with customers and marketing the products and services consumers want and need,” Johnson concludes. “I’m happy to see that 3C Contact Services Inc.’s quality of service and improving metrics are helping attract new business.”
3C Contact Services Inc. provides its clients with top-quality, best-of-class outsourced contact center services. 3C Contact Services Inc.’s customizable solutions allow companies to increase profitability while increasing market share and business intelligence and maximizing customer relationships. Specializing in customer retention strategies, 3C Contact Services Inc. has a dedicated and well-trained team of customer support specialists who provide excellent service that is delivered consistently and in a timely and cost-effective manner. To learn more about 3C Contact Services Inc., visit the company’s web site at www.3CContactServices.com or contact 3C Contact Services Inc. at 1-888-353-2335 or via e-mail at r.johnson@3ccontactservices.com.
