3C Contact Services Inc. (3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is pleased to announce its top reasons why it makes sense for businesses to outsource their customer service.
“It doesn’t matter if it’s a traditional brick-and-mortar business or savvy online business; brands need to provide excellent customer service; after all, customer service is often the first interaction a client has with a brand after making a purchase,” says Rick Johnson, president of 3C Contact Services Inc. “Not only does it reinforce a company’s reputation, but great customer service can both help generate revenue and save money.”
Johnson explains that unfortunately, in-house staff may not have the experience or background in customer service to address a client’s sometimes challenging needs. The best way for brands to successfully manage their business and enhance customer loyalty is by outsourcing.
“Companies that run their own customer service departments will face higher costs. For starters, that comes from setting up the department, hiring staff, and training. There are also other fixed long-term costs to take into consideration,” he notes. “On the other hand, outsourcing to a vendor with a track record like 3C Contact Services Inc. allows firms to budget, thereby saving on capital expenditure, time, and additional effort. Most importantly, outsourcing customer service also allows companies to concentrate on what they do best: selling their products or services.
Johnson adds that a professional contact center solutions provider like 3C Contact Services Inc. has a dedicated team of skilled customer service representatives that can give brands a competitive edge. The company’s expertise and skill helps firms improve client retention rate and save rate. “A dedicated, outsourced customer service team will also ensure clients receive the help and attention they need,” says Johnson.
“The experts at 3C Contact Services Inc. understand there is more to effective customer service than scripted interactions and conflict resolution,” he continues. “Firms can foster customer satisfaction and build brand loyalty by using a customer service team that is trained to listen. Customer service is about developing relationships with customers and marketing the products and services they want and need.”
“Outsourcing customer service has undergone a revolution over the last number of years. While it’s important to be cost-effective, it’s also important to connect with the end customers,” Johnson concludes. “Consumers should not have to work hard to get great customer service. That’s why when it comes to outsourcing customer service, it’s imperative that brands find a provider with a proven history of improving customer satisfaction, maintaining quality assurance, fostering brand loyalty, and improving both the client retention and save rates.”
3C Contact Services provides its clients with top-quality, best-of-class outsourced contact center services. 3C Contact Services’ customizable solutions allow companies to increase profitability while increasing market share and business intelligence and maximizing customer relationships. Specializing in customer retention strategies, 3C Contact Services has a dedicated and well-trained team of customer support specialists who provide excellent service that is delivered consistently and in a timely and cost-effective manner. To learn more about 3C Contact Services, visit the company’s web site at www.3CContactServices.com or contact 3C Contact Services at 1-888-353-2335 or via e-mail at r.johnson@3ccontactservices.com.
