3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is pleased to announce the promotion of Raga Vijendra as team manager retention, sales and back office.
“Raga has been an intricate part of the 3C Contact Services team for the past few years,” says Steven Facey, general manager of 3C Contact Services. “He’s exceeded expectations at all of his previous titles, and we expect much of the same with his new position.”
In the past four years Vijendra has worked as a retention specialist, retention manager, trainer and quality assurance at 3C Contact Services. His dedication to customer experience and retention has led him to become inbound supervisor and most recently inbound manager.
Before joining 3C Contact Services, Vijendra had 10 years of call center management experience as manager of outbound retention. He’s received multiple awards for meeting company targets and also served as a trainer for new hires. Vijendra also spent time as a manager for back-end operations and was an inbound supervisor. He possesses a marketing degree and, in his spare time, continues to further his professional education by enrolling in courses and training programs related to call center management.
Commenting on his new position, Vijendra says, “I’m excited at the added responsibility. I’ve had the opportunity to grow with this company over the last four years, and know I will continue to bring value and energy to everything that we do.”
3C Contact Services provides inbound and outbound call center solutions for businesses across Canada, helping increase profitability, grow market share, and improve customer relationships. 3C Contact Services offers a range of customer service, sales, marketing, and customer support services for their clients. More information can be found at www.3CContactServices.com.