Navigating Peak Seasons: How Contact Centers Can Help Businesses Handle High Call Volumes
Peak seasons are periods throughout the year when businesses sees a significant upswing in customer interactions and/or sales. It is commonly seen during the holidays, tax seasons, or during end-of season sales, depending on the type of business. In the retail industry, peak seasons refer to higher than normal demand in orders, returns, and deliveries. … Navigating Peak Seasons: How Contact Centers Can Help Businesses Handle High Call Volumes
