The Power of First Call Resolution: Strategies to Boost Customer Satisfaction
Want to boost customer satisfaction while increasing sales? First Call Resolution (FCR) is the “secret” solution for any size business. The number one complaint from consumers across the board is poor customer service. However, when a company focuses on FCR, it can enhance the overall customer experience. Here’s how. Understanding First Call Resolution FCR is … The Power of First Call Resolution: Strategies to Boost Customer Satisfaction
