Escalation in Call Center

Customer Complaints: How to Effectively Handle Call Center Escalations

Tips to Handle Escalations in Call Center

Customer service representatives are all-too familiar with the phrase “I want to speak to the manager” or some variation of it. You’ve probably heard this more times than you can count whenever a customer is upset or has a complaint or problem that’s above your paygrade. Sometimes, the interaction can get so heated that it’s Customer Complaints: How to Effectively Handle Call Center Escalations