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3C Contact Services Weighs in on New Customer Service Rankings for Businesses

Posted by on Jun 15th, 2016
3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is weighing in on the results of a new survey that scored major companies on their customer service. A survey of over 12,000 telecom customers found that many of these customers are..

3C Contact Services Announces the Hiring of Steven Facey as General Manager

Posted by on Apr 25th, 2016
3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is pleased to announce that Steven Facey has been hired as general manager. “We are very happy to welcome Steven Facey to 3C Contact Services,” says Adrian Newman, head of business development..

3C Contact Services Comments on Apple’s Move to Offer Customer Service Using Twitter

Posted by on Mar 21st, 2016
3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is commenting on Apple’s new move to offer customer service through a Twitter account. Apple has recently launched a Twitter account devoted solely to customer service. The new account answers customer’s questions..

3C Contact Services Comments on Uber’s Customer Support Plans

Posted by on Feb 22nd, 2016
3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is commenting on Uber’s new customer service plans. Uber is building a worldwide customer service center that will serve many of their international markets from Manila. The new center is part of..

3C Contact Services Comments on Toronto Taxis’ Plans for Customer Service

Posted by on Jan 25th, 2016
Toronto, Canada, January 25, 2016 – 3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is commenting on the Toronto Taxi Alliance’s new pledge for customer service. With the taxi industry struggling with the increasing popularity of rival service Uber, the..

3C Contact Services Weighs In On Increasing Threat of Customer Service Scams

Posted by on Oct 8th, 2015
3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is weighing in on the increasing threat of customer service scams, issuing a warning to consumers and businesses alike to beware. A recent news report detailed a scam targeting consumers in which..

3C Contact Services Weighs in on Tech Companies Scoring Low in Customer Satisfaction

Posted by on Oct 5th, 2015
3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is weighing in on tech companies scoring low in customer satisfaction. A recent poll conducted by Consumer Reports found that tech companies consistently scored lowest in customer satisfaction. Both computer tech support..